Willoughby Post Acute

Tracey 

on Birdeye

2 weeks ago

The acute was wonderful with my mom she was there in August everyone was great from the top getting her there to the maintenance keeping the place (room) clean and vacuumed. Even talked to her Dr. there who also listened to her while she was there she was complaining about dizziness and, he lowered her blood pressure pills. The physical therapy team was awesome in listening to her and helping even transportation driver was great too. He got her to her Dr appointment on time and picked her up on time like he was in the waitin... read more

Malisa R. 

on Birdeye

2 months ago

I am very concerned about what happened to my brother during the facility's carnival on July 25th. Another resident got in his face, pointed a finger at him, and physically touched him in an aggressive manner. He felt threatened and called the police, but only a report was taken. Later, another resident who is the president of the resident council, allegedly got in his face, used profanity and said they had been trying to get him out of the facility anyway. My biggest concern is that a resident was able to intimidate and tou... read more

Susan 

on Birdeye

3 months ago

If there was a zero- This is one of the worst. Another family member had the same experience. I will be contacting an ombudsman for the state of Ohio regarding my experience. And I am spreading the word!