This profile has been claimed by the business owner or representative.
1st Lake Properties
- Metairie, LA
About this business
Location details
4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a current resident at your Walnut Creek apartment. I have had issues with reporting maintenance issues since we moved here. Some how a work order gets lost in the shuffle and takes over a month to get done. The maintenance people NEVER leave a note alerting us that they were in our home. The only reason why I know they were here this time is because they left a mess on my mantle and dripped paint on the expensive frame that my marriage license is in. I have never lived somewhere where there is such obvious disrespect fo... read more
Business response:
Hi, Leah! We are sorry to hear about this. Upon reaching out to our team, we learned that your latest issues have been resolved. If there is anything else that we can do for you, please let us know. Thank you!
It is the time of the year to say thanks to those who make our lives better. My compliments and gratitude go to Dawn and Martin at Falling Waters Appts. Dawn has been the best manager we had since I moved. The same for Martin, who has always provided assistance in case of emergencies. Thank you for your service and prompt attention to issues. Happy Thanksgiving to both and your families.
Business response:
Thank you so much for your kind words, Herma. We really appreciate you taking the time out to share your awesome experience with us. Cheers, 1st Lake Properties
We put in a work order, #9735926, for repair of a leak that appeared to be coming out of the exhaust fan in the second bedroom in our apartment M285. I initially was concerned that it was a roof leak, which would be difficult to find. Luis and Gene, the two people handling maintenance for Artesia, did a great job in figuring out what caused the leak, remedying the problem and then repainting the wall where the leak stain appeared.
Business response:
Thank you so much for your kind words, Fred. We really appreciate you taking the time out to share your awesome Artesia experience with us. Cheers, 1st Lake Properties
After my apartment flooded, Phyllis arranged for the extraction crew, wall repair people and recarpeting in record time. The flood happened on a Sunday and everything was complete by Friday. Aaron was especially helpful in moving things for me since I am mobility impaired and needed help. Thank you Phyllis and Aaron. Louis and the extraction team were wonderful too!
Business response:
Kellie, we're so glad our team made this process easier for you. Thank you for sharing and thanks for being our resident!
After living in Our apartment in Audubon Gates for 4 months, and experiencing so many problems, with AC, and roof leaking. We were so grateful that KAREN came to be our new Apartment Manager. As soon as she is told of a problem, she will immediately make sure that it is fixed. She is a great manager, and really does care about the residents.
Business response:
Thank you so much for your kind words, Sheila. We really appreciate you taking the time out to share your experience with us. Cheers, 1st Lake Properties
When I think of moving to a new apartment I generally am looking for the things that will make life in my new place most pleasant. With all the decisions there are to be made, it is easy to overlook the impact that management can have on one's day to day living experience. If the management team is not reliable, or not responsive it can literally shatter any positive opinions about the apartment. Happily, and most fortunately for me, my apartment is located at Windmill Creek South where the management team is one of the ve... read more
Business response:
Lesley! Our team is so happy to hear about your wonderful experience with 1st Lake's Windmill Creek South. Thanks for sharing with us!
Harper's Ferry is hands down the best complex I've ever lived in. It's so clean and well kept, the staff goes above and beyond. I would highly recommend this property to anyone looking for a peaceful, quiet, safe and friendly place to live.
Business response:
Darcel, we're thrilled to hear about your wonderful experience at Harper's Ferry! Thanks for sharing!
A work order was serviced by Ed and he was very Professional and seriously concerned about resolving the issue. He made several trips to his warehouse to make sure he was able to fix the problem. I am also impressed with Makala who works in the office. She has a beautiful personality when answering the phone and in person.
Business response:
Hi, Peter! Our team is so happy to hear about your great experience. Thanks for sharing!
Ledell knows i work nights and does everything he can to make sure any maintenance is done in the afternoon. Today he came in and replaced my blinds in the living room, polite and professional as always. Love having him as my maintenance man.
Business response:
Gregory! Thanks so much for sharing your kind words about our team and thanks for being our resident!
I would like to strongly recognize Chris and Crey who are specialist with air conditioning at first lake. Chris and Crey were here bright and early to replace some parts in the air conditioning unit. They are very professional and knowledgeable and an asset to your company. And as always,Gay in the office is the best. Please recognize them for the great jobs they do !
Business response:
Karen, our team is so happy to hear about your wonderful experience with us. We can't thank you enough for the kind words!
Frequently asked questions about 1st Lake Properties
How is 1st Lake Properties rated?
1st Lake Properties has a 2.6 star rating with 1,043 reviews.
When is 1st Lake Properties open?
1st Lake Properties is closed now. It will open on Monday at 8:30 a.m.