Abilene Dental Assistant School

Christy D. 

on Yelp

6 years ago

Do not go here if you are having a dental procedure for your child! I received a bill from them after I verified TWICE with them the cost of one of the procedures for $177 extra. I called and spoke to the office manager to told me they do not even have to check benefits that it is just a courtesy if they do and that the second person I called to verify the cost was not even a "qualified person to tell me benefits". That isn't my fault! Stay away if you do not want a shocking bill after. 

Asani C. 

on Yelp

7 years ago

Terrible front desk staff and even worst once your child gets in the dentist chair. I will never bring my child back here 

Kasey B. 

on Yelp

8 years ago

Dentist and hygienist- great Billing- terrible, began getting phone calls r/t an outstanding balance. Initially Tammy offered no explanation as to what the balance was r/t instead pretty much began demanding that I pay it. When I asked what it was reguarding she first told me it was due to insurance not paying for my 1st and 3rd childs annual appoint. Then revoked explanation stating it was for my 2nd childs tooth extraction, that the nitrous gas was not covered by insurance. I argued that I had known upfront this would not... read more

Philip U. 

on Yelp

8 years ago

Terrible customer service. Didn't take 2 seconds of their time to make sure insurance was covering procedure before they did the work. Were very rude on the phone. Would not recommend to anyone. 

Gena J. 

on Yelp

8 years ago

Daughter has special needs due to heart condition and although the initial visit was great and we like Dr. Seth after 5 months of waiting and nagging the office dropped the ball majorly on scheduling her procedure and the hospital cancelled 5 days before we were set to have her caps on. APD changed our chosen plan and hospital selection halfway through, with no call to ok it with us, then booked a surgery center not equipped to handle my daughter. Needless to say now 5 months later we are faced with starting over and are goi... read more

Erik K. 

on Yelp

8 years ago

Good dental work, terrible front desk staff/experience. My 17 year old son is old enough to get a license from the state and operate a vehicle costing thousands of dollars on public roadways but according to Abilene Pediatric Dental he's incapable of checking himself in for his dental cleaning. WTF. Why? I asked why and they could only parrot bwak, "It's our policy". They couldn't even provide a reasonable valid justification for their policy. Just "It's policy" to inconvenience the hell out of busy parents. Guess what, ... read more

Sabrina F. 

on Yelp

10 years ago

Find Another Dentist! I thought I was doing my child a favor by finding a pediatric dentist, but I really believe that this office is more interested in making money than in helping patients. My five year old had a few cavities and an abscessed tooth. The "board certified" dentist said that due to my son's high anxiety level that he would need to have general anesthesia to have his dental work done. Really? This dentist has spent about 10 minutes between two visits with my son but we have spent 45 minutes waiting on him... read more

Erin E. 

on Yelp

11 years ago

Just moved to town & brought my 3 kids here to have cleanings. The kids loved everything about the place. Everybody was super nice too. Was a little surprised that I had to pay my deductible and for kids xrays. I guess because I was used to being asked at our old dentist if we wanted out of pocket stuff done (it's only covered 1x/yr). Was told my 8yr old son needed his cracked tooth extracted & had the breakdown of out of pocket cost broke down. Signed the sheet saying I understood my cost & made the appt. Aft the extraction... read more

Cindy H. 

on Yelp

13 years ago

Don't be 11 minutes late for your appt or else you have to reschedule!