Academic Alliance In Dermatology Valrico

Mrs. Domi 

on Google

a month ago

From the moment I walked in, the front staff made everything fast, easy, and welcoming! Everyone was so kind and professional. The nurses were amazing, and Dr. Frank was extremely thorough, patient, and attentive. He took the time to answer all of my questions and explained everything in a way that was simple and reassuring. The entire office made me feel comfortable and cared for. Such a friendly, organized, and efficient team highly recommend! 😊 

Ilyana 

on Google

3 months ago

We were greeted with smiles and warmth by the staff, and the office was clean and orderly. The Doctor was easy to talk to, did an excellent job answering all of my questions, and was very gentle, patient and kind to my daughter that has autism. I couldn't be happier with our visit. Overall the team is incredible! Scheduling was easy, and I was seen within 10-15 minutes of my appointment. The front desk staff was friendly and efficient, Truly top-notch service. 

Lisanette Colon perez 

on Google

2 weeks ago

This office handled my situation very unprofessionally. I was informed my son’s appointment was cancelled due to age restrictions, but I also received check-in links for my daughter, which caused confusion. When I called to clarify, I was told both appointments were cancelled and received inconsistent information about their age policy (10 vs. 13 years old). The txt message communication stated they don’t see patients under 10 but the office on the phone told me 13. I should have been notified much earlier by phone or voice... read more

Christina St. Amant 

on Google

7 months ago

I don't often leave reviews but feel compelled to when a customer service experience is either exceptional or subpar. My experience at Academic Alliance in Derm, Valrico was the latter. Everyone makes mistakes, me included, which was the case at my most recent visit. I had written down a time for this new appointment from my last visit that was given to me by them and put it on my calendar. Eight months later, I come to the appointment at that time to be told that my appointment was actually 30 minutes earlier. Now, I don't ... read more

Brian Coppa 

on Google

7 months ago

This office is totally disorganized. Calls simply drop after ringing forever during their 1hr lunch break with no explanation. I thought their phones were down and drove their to check why my prescription wasn't called in. You will have to beg and call multiple times if you need any prescriptions, as in my prior experience to this. Office staff is rude and handed me a copy of the wrong prescription after going there in person causing me to return and have to micromanage the whole situation and track down the doctor in person... read more