Academic Alliance In Dermatology Trinity

Christina St. Amant 

on Google

2 months ago

I don't often leave reviews but feel compelled to when a customer service experience is either exceptional or subpar. My experience at Academic Alliance in Derm, Valrico was the latter. Everyone makes mistakes, me included, which was the case at my most recent visit. I had written down a time for this new appointment from my last visit that was given to me by them and put it on my calendar. Eight months later, I come to the appointment at that time to be told that my appointment was actually 30 minutes earlier. Now, I don't ... read more

Caitlin O'Connor 

on Google

a month ago

All I was looking for was a dermatologist that accepted my insurance that I was near by. I came to my appointment and not only did it meet my requirements, it has the most fantastic staff! The office is clean, everyone is kind and patient, and Dr. Navarra is a 5 star doc- without question! Thanks for being so patient and helpful, yall! 

Brian Coppa 

on Google

2 months ago

This office is totally disorganized. Calls simply drop after ringing forever during their 1hr lunch break with no explanation. I thought their phones were down and drove their to check why my prescription wasn't called in. You will have to beg and call multiple times if you need any prescriptions, as in my prior experience to this. Office staff is rude and handed me a copy of the wrong prescription after going there in person causing me to return and have to micromanage the whole situation and track down the doctor in person... read more

Karol Smoth 

on Google

5 months ago

I can't speak highly enough about my experience at Academic alliance! From the moment I walked in, I felt genuinely cared for, not just as a patient, but as a person. The front desk ladies are welcoming and incredibly attentive. Every step of the process, from check in to follow up, was handled with professionalism and kindness. What truly sets this practice apart is their compassion. Frankie took the time to listen carefully to my concerns, explain my condition in clear, reassuring terms, and create a personalized treatment... read more

Danielle Stevens 

on Google

2 months ago

Leaving this review specifically for the Valrico office. We had an an amazing experience with this dermatology office! Booking was easy, the staff was very friendly and the PA that helped us was very knowledgeable. Excited to have a new dermatologist just up the street to help us!