ACC Medlink

Sonya H. 

on Birdeye

3 years ago

I absolutely do not recommend this company because they change the quoted price when I was ready to book them. Thank god I found another company. See email below: To: cs@aircriticalcare.com; info@aircriticalcare.com This is the email sent back to there company. ***** Evelyn, No thank you.. We were able to go with your competitor (TMC) for the original price you quoted of $3500, not the $1000 increase stunt below ($4500) that you and your company tried to pull for gas and covid. A joke, you couldn't even explain why...cov... read more

C M. 

on Birdeye

4 years ago

THIS COMPANY IS TERRIBLE. WE WERE CHARGES THE DULL AMOUNT OD THE TRANSPORT EVEN THOUGH THEY DID NOT DO THE TRANSPORT!! THEY COULDN'T EVEN OFFER US HALF THE PRICE! THEY ARE CROOKS.  

Jocelyn W. 

on Birdeye

4 years ago

ACC Medlink worked with me to transport my mom short notice from North Carolina to Ohio. While I hope I never need to use medical transport again, if I do, I will absolutely use ACC Medlink. 

Mike M. 

on Birdeye

5 years ago

I needed transportation for the parents from FL to SC. They showed up an hour late and didn’t communicate that with the departure side of the trip. The battery for the lift wasn’t charged so patient had to get on the vehicle by himself. There was not a toilet on the vehicle as promised. The seatbelt for the patient didn’t work. (That has to be illegal, if not unethical) They didn’t have record of a second passenger and went to the wrong address. Mike said he would call me back after and talking to the crew. He didn’t call b... read more

Pamela Brunette U. 

on Birdeye

5 years ago

My family and I had a very poor experience with ACC Medlink. We hired the company to transport my mom from an upstate NY rehab facility to my home in Charlotte, NC for a fee of $4,400. The crew planned to leave for the 12 hour trip at 8pm and drive throughout the night. We paid in full with a credit card when the transport was booked. Unexpectedly, my mom became very ill the morning of the planned trip and was transported from the rehab facility to the local hospital. My dad immediately called ACC Medlink to let them know t... read more

Joseph Pat D. 

on Birdeye

5 years ago

We paid $3,400 to transport my husband from Knoxville, TN to mid Illinois after a hospital stay for a broken leg. The medical staff person seemed uncaring and not interested in instructions on pickup. I later learned that my husband was only given some applesauce and a milkshake during the 500 mile trip because he didn't want mashed potatoes or soup and the medical person told him that he didn't want to take any chances with him eating solid food. My husband did not receive his scheduled medication during the trip alt... read more

Laura B. 

on Birdeye

6 years ago

We would never recommend this company. The nurse they sent on the plane had no equipment to monitor our daughter. She was a cardiac patient going from one hospital to another. She was supposed to be hooked up to monitors and have her vitals checked. Not only did none of this occur but the nurse was passed out himself! He would lean over and sleep, startle himself awake, then repeat. He ate bags of candy and Doritos and would fall asleep with his head in the bag, wake up to lick his fingers, then go back to sleep. I had to cl... read more