This profile has been claimed by the business owner or representative.
ACE Rent A Car
- Newark, NJ
About this business
Location details
408 Carnegie Ave., Newark, NJ, 07114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
Warning just don’t waste your time!!!! After waiting for an hour and half for their shuttle…I finally get to this rental place. I pre-paid and got the extra car insurance. After all this they canceled my car rental! They were not willing to refund my money right then and there. Now I have to wait for who knows how long to get my money back! The manager was not willing to give me a reference number or a cancellation form. While waiting in line they canceled someone else’s reservation. Another lady came back and said her car i... read more
The worst!! They didn't have the car type I was suppose to get. Other customers who reserved were upset they did not have a car for them at all at the time of closing on a Friday night which I witnessed. Switched my car 3 times. Once, they finally found a car for me.... The agent told me I did not have full coverage, including comprehension and collision but I did. It was on my declaration page that I uploaded. He told me I had to pay their insurance so I did as it was closing time on a Friday night and I needed to walk out ... read more
Rented the vehicle online, super easy process, prices were by far the best, the vehicles are new(ish) and clean we got a 2024 corolla. Carlos helped me at check out, great customer service and a shuttle back to the airport. Will use them again, next time for business.
I rented the car through Travelocity. Travelocity charged me $24 for insurance. The rental company then charged me for another insurance policy, claiming that the insurance I paid for was something else, that it was for Travelocity. In addition to the rental fee, they charged me a $200 deposit, which they say they will return in two weeks (we'll see). This company is not located inside Newark Airport, even though Travelocity says it is. You have to take the air train to station P3, go down to the street, and call a phone num... read more
Shaun, the Ace rental car agent was absolutely amazing and above all patient. We were not from the area and had some issues with our banks approving all of our charges however he was kind, helpful, and extremely supportive the entire experience. If you get to work with Shaun you will absolutely be taken care of.
Frequently asked questions about ACE Rent A Car
How is ACE Rent A Car rated?
ACE Rent A Car has a 3.3 star rating with 182 reviews.
When is ACE Rent A Car open?
ACE Rent A Car is open now. It will close at 9:00 p.m.