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Ackerman Security
- Security Systems
- Norcross, GA
About this business
For over 50 years, Ackerman Security Systems has been metro Atlanta’s largest and most respected Security Company. We offer comprehensive services to both residential and commercial customers. We've earned SDM and Integration Magazine's Top 100 Alarm Companies Award over a dozen times. Ackerman Security can install security products in your home like indoor video cameras, outdoor surveillance cameras, and video doorbells. Our services also include 24/7 alarm monitoring for burglary, fire, and medical services. We also can ... read more
Location details
3567 Parkway Ln Suite 250, Norcross, GA, 30092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contracted with Ackerman Security on October 13, 2021, when a representative Allen came out and sold me a system to connect to sensors from my pre-existing system. He stated that I would be able to use my existing motion sensors and door sensors with the Ackerman system. Amongst the purchases that were made, I requested a new sensor for a new perimeter door and a simple keypad for the main level. When the technician arrived the next two weeks, he stated that he didn’t have the keypad that I requested because it was disco... read more
They were great until the "transitioned customers to ADT monitoring centers". They swore up and down that it was just for monitoring, that everyone was still an Ackerman customer. Then I start getting billed by ADT, and Ackerman is completely out of the picture. So, they sold off customers and lied about it.
The customer service is the worst. Their system is terrible. I went days without service because the battery died quite a few times, and I wasn’t able to arm the system. For the monthly fees I was paying, I definitely would NOT recommend. It took them about 3 weeks just to get me my yard sign after installation. I had to literally call and harassed them for them to give me my yard sign that I paid for.
On 9/2, I discussed my issue with a rep. The conclusion was to change the battery. I ordered and changed it. The system showed all green lights. I went out of town four 4 days and when I returned the system was down. I called Ackerman, waited for someone to pickup. 30 minutes later, someone did. On the phone with them for about an hour,. Rep said, he would transfer me to a tech. Phone went back to a dial tone. Frustrated, I called today. Waited 30 or more minutes to be acknowledged. Again trouble shoot for about an hour... read more
I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made the difference for me. I have more peace of mind with the changes he helped me implement. However, just to be clear the salesman Ben is not someone I would do business with again. Once he gets your money he is out. He says call the office.
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 3,912 reviews.
When is Ackerman Security open?
Ackerman Security is closed now. It will open at 8:00 a.m.