Action Cooling Heating Inc.

Name: Action Cooling Heating Inc.
Address: 6340 Arc Way, Fort Myers, FL, 33966, US
Telephone: (239) 768-7005
Price range: $$
Rating: 4.8

4.8

★★

587 reviews

|Contractors|Fort Myers, FL 33966

6340 Arc Way, Fort Myers, FL 33966

(239) 768-7005

https://actioncooling.com/

Electricians, Heating & Air Conditioning/HVAC

Open 24/7

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About

Proudly serving SW Florida since 1988. Take action and beat the heat. Action Cooling & Heating, which has proudly served Southwest Florida since 1988, has everything you need for your home’s cooling and heating systems. We offer sales, service and installation for all brands and models. Our comprehensive HVAC services include: • Central air conditioning • Rooftop units • Duct cleaning • Add-on air conditioning You can count on us throughout the year. Our emergency service is available 24 hours a day. We are fully insured and locally owned. Beat the heat. Call Action Cooling and Heating today.

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4.8

★★

587 reviews

5★477

4★69

3★15

2★0

1★0

26 reviews have no rating

268 Reviews4.8BirdEye
217 Reviews4.8Google
86 Reviews5.0BBB
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Reviews(370)

Google Reviews(217)

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Recommended

Mark V. on BirdEye

★★

4 years ago

Great job by all!!

by Nick P at BirdEye on YellowBot

★★

4 years ago

Fast, friendly, knowledgeable.\nThanks

Ashley L. on BBB

5 years ago

Our AC unit wasn't cooling as well as we would like. It was maintaining a comfortable temperature but our electric bill was high from constant running. We received a flyer from action cooling and heating and had them come to do an inspection. After them leaving our AC is now no longer working! We have two small children and our house went from 74 degrees to 84 degrees after a visit from this company! We have contracted another AC company to replace our system now! Action didn't even give us prices or a plan to move forward. I don't know exactly what happened but I can say our AC was cooling our house and after their visit it is no longer working at all.

Business Response:

AFTER RESERCHING THIS REVIEW, WE FOUND AN INVOICE THAT WE THINK MAY BE THIS CUSTOMER. IF IN FACT IT IS THE CORRECT INVOICE, WE NOTED THE SYSTEM WAS NOT OPERATING PROPERLY UPON ARRIVAL AND WROTE THAT WE RECOMMENDED SYSTEM AND DUCTWORK REPLACEMENT. WE NEVER RECIVED ANY CALL BACK THAT THE SYSTEM WAS NOT WORKING OR THAT WE NEEDED TO FOLLOW UP IN ANY WAY AT THIS HOME. ACTION COOLING ALWAYS HAS A SERVICE TECH ON CALL OR STANDING BY TO RESPOND TO EMERGENCY SERVICE. IT IS UNFORTUNATE WE WERE UNABLE TO GIVE A QUOTE OR COMPARE WITH ANOTHER BID FOR REPLACEMENT, WE HAVE SYSTEMS TO FIT ALL NEEDS AND BUDGETS. OF COURSE WE CAN ALWAYS REPAIR A SYSTEM IF NEEDED. IF THE CUSTOMER NEEDS SERVICE THEY RECIVED A 1 YEAR MAINTANCE PLAN WHEN WE CAME TO THE HOUSE IN RESPONCE TO THE FLYER MENTIONED IN THE REVIEW.

V S. on BBB

5 years ago

Beware Seniors. This is he biggest rip-off company in the state of Florida. Never trust them or use them.

Business Response:

ACTION COOLING IS COMMITED TO HELP ALL KINDS OF PEOPLE MEET THEIR AIR CONDITIONING NEEDS. IF THIS CUST. WOULD LIKE TO CALL IN AND DISCUSS ANY ISSUE OR CONCERN WE ARE ALWAYS AVAILABLE TO THEM. WE ARE NOT AWARE OF ANY CURRENT ISSUE THAT WE HAVE UNRESOLVED BUT WE ARE READY TO HELP IN ANY WAY WE CAN. THANK YOU FOR THE COMMUNICATION IN THIS MATTER.

Tom C. on BBB

5 years ago

I have had a really negative experience with Action Cooling and Heating of Ft. Myers. This bad relationship began in July 2013. My wife and I arrived at our Punta Gorda condo to find the A/C had died. We went to the phone book and called the first HVAC company alphabetically. Action came out and decided that our entire unit needed to be replaced. They quoted us an extremely high price, like $7,500. Since we were only going to be in Florida for a week, we didn't have time to shop for better deals or check reviews, but we did negotiate a lower-- but still exorbitant--price of $6,000 for a middle of the road unit. At a maintenance check in November 2014, the Action technician informed us that he found mold in the unit and that it would spread and cause disease if left unfixed. He recommended an ultraviolet light system for $2,899, but he let me have for just under $2,000. In January 2106 I had Action check the system again because the UV light was out. The technician informed me that I had corrosion on the coils, probably caused by the duct work in the attic collapsing. He said he could redo the duct work. Whereas he would normally charge $9,000, he agreed to do it for $7,500. Or he could used a lesser duct material for $5,000. Finally smelling a rat, I had an independent HVAC company inspect my unit. He said that I had been woefully overcharged for the original installation, perhaps by as much as $1,500. In addition, he saw no evidence of mold anywhere and he saw no need for the $2,000 UV system. He found no serious corrosion on the coils, nor did he see any collapsed duct work after inspecting the attic. In the opinion of the independent inspector, technicians from Action Cooling and Heating work on salary and on commission, so they push expensive but unnecessary products and services on unsuspecting customers. Unfortunately, some--like me--believed the technicians were acting in the best interests of the customers, when they were merely pumping up profits for themselves and their company.

Business Response:

AFTER REVIEWING THE CUST. HISTORY AND FILE IT IS ACTION COOLINGS POSITION THAT THIS CUST. WAS CHARGED A FAIR PRICE FOR THE A/C SYSTEM IN 7/2013. THE SYSTEM WAS INSTALLED THE NEXT DAY AND WAS DISCOUNTED FROM OUR LIST PRICE OF $7629 AT THE TIME. PLEASE NOTE THAT OTHER A/C COMPANIES WILL QUOTE YOU A CHEAPER PRICE WITHOUT FULLY UNDERSTANDING ALL THAT IS INVOLVED IN PROPERLY INSTALLING AN AIR CONDITIONING SYSTEM IN YOUR HOME SPECIFICLY. ALSO, MOST DO NOT INCLUDE A RESIDENTIAL HEAT LOAD CALCULATION TO PROPERLY SIZE YOUR EQUIPMENT, CARRY THE PROPER INSURANCES TO PROTECT YOU AND YOUR PROPERTY WHILE WORKING IN YOUR HOME, OR PROVIDE THE ADDITIONAL VISITS AND OR SERVICE CALLS AT NO ADDL COST TO INSURE THE SYSTEM IS WORKING PROPERLY. PERMITS, INSPECTIONS AND WARRANTIES ARE ALL INCLUDED IN OUR PRICES AND DISUSSED UPFRONT. AS FAR AS THE GERMICIDAL LIGHTING SYSTEM, IT WAS SOLD AS A PACKAGE THAT INCLUDED A FULL RESIDENTIAL DUCT CLEANING AND SANITIZING ALONG WITH A MASTIC SEAL APPLICATION TO THE DUCT SYSTEM. NOT JUST A LIGHT. YOU WILL FIND THAT THE $1956 CHARGED FOR THIS SERVICE IS NOT ONLY COMPETITIVE BUT ALSO VERY EFFECTIVE. IN REGUARDS TO THE DUCTWORK CONDITION AND RECOMENDATIONS, THE DUCTWORK IS ORIGINAL IN THE HOME AND THE TECHNITIONS NOTATION STATES KINKED IN SECTIONS THAT HE RECOMMEDED REVAMP AND RESEAL. THERE ARE ALWAYS OPTIONS WHEN IT COMES TO THE DUCTWORK. A QUICK CALL TO THE OFFICE COULD EASILY COVER ALL THE DIFFERENT WAYS TO RESOVE DUCT ISSUES SOMETIMES CHEAPER THAN A FULL REPLACEMENT. ACTION COOLING IS UNDER NEW MANAGEMENT AND IS WORKING HARD TO IMPROVE ANY CUST. ISSUES THAT OCCURED IN THE PAST. MANY OF THE TECHNITIONS THAT WORKED FOR US IN THE PAST ARE GONE. WE STRIVE TO IMPROVE EVERYDAY. THANK YOU FOR INFORMING US ABOUT YOUR EXPERIENCE.

Gordon L. on BBB

5 years ago

We have NOT had a good experience with this company - we have tried to work with them but it appears there record keeping is very POOR. For example, they call to schedule maintainance check ups when the check up has been done; they argue with you over the phone that no, it was not done. I then proceed to give them date and the person who did the check up and they just say "ohh" and then hang up. Just this morning we got our third call since our check up was done in November. I would say to anyone "beware" of this company and before you listen to them get a second opinion. We are very sorry we did not do that initially. We will be seeking out someone else to service our A/C in the future.

Robert G. on BBB

6 years ago

My wife and I have lived in Port Charlotte about 6 months. When we purchase our home and after getting settled we contacted Action Cooling And Heating of Fort Myers to service our AC unit the guy was very nice, but know more thaan 10 minutes into our service call the sales pitch came o . you need duct cleaning and a UV sanitis companyizer so we installed it for the sum of $1956.00. Now we had them back on May 22 2015 again 10 minutes out of truck sales pitch (2 guys this time) your need to replace all duct work response okay how much $10000.00 but if you sign up today for work we can give you a $850.00 discout. Is there any option yes a dehumidifier for $8000.00 same discount and UV sanitizer needs a new bulb which is less than a year old. And we had a service contract with them to service unit and a new filter well filter is one we do not stock so that will be $101.00 dollars. So needless to say we will NEVER WORK WITH OR REFER this company.

Timothy B. on BBB

★★

6 years ago

i was referred to this company by a friend who recently had a/c service done in his house. He told me the person they sent was very knowledgeable and professional. The gentlemen who fixed my a/c was extremely nice and with in a short time had my system up and running again,. The part I liked was that he explained everything to me before doing any work and also made sure i understood what he was saying. I definitely would do business with them in the future.

Business Response:

Mr. B. Thank you for your business Sincerely, Mike K. G.M.

Richard L. on BBB

6 years ago

In February, 2015 a technician made the semi-annual service call. Before he arrived I told my wife that he would probably try to sell us something. After completing the maintenance of both the outside and inside units he announced that there is a microsial growth in the inside unit. To confirm this he produced a picture of the growth on his smart phone. He recommended the installation of a U.V. purification system at a cost of $1,957. I deferred on making a decision at that time. He left, but called back the following day trying to sell the purification system. The following day I had another HVAC tech look at the system. He told me and showed me that there is absolutely no bacterial growth and that the system is perfectly clean. The fact of the matter is that the company tech lied.

Business Response:

Mr. L. you forgot to mention in your complaint, that you had prior knowledge of "probably try to sell you something." For the past three years and every maintenance visits we have recommended sanitizing of your 12 yrs duct system, so having this knowledge of your system in need of cleaning which is original duct system of your home since 2003. It would be easy to predict or see to the future on if we were going to try and sell you something. In the case of the last visit on Feb. 11, 2015 you knew If we were doing our job correctly we would see the same issue and tell you the same thing we've been telling you all along. You have neglected to heed our warning about your dirty duct system and now it has effected your air condition system that we installed for you in 2011. We want you to have a clean bill of health, but all we can do is make recommendations we cant magically make it go away. We try to make educated recommendation based on the information and facts put before us. When you have three different technicians in the span of three years telling you the same thing, it's not a coincidence. Upon request i will release the unaltered documents to support our case. As a Contractor in the state of Florida we understand that Florida citizen have a victim mentally and its with good reason because of so many unlicensed Contractors, but when we have customers wanting to complain about something they already have prior knowledge of and choose not to acknowledge the problem or ignore the issue, that is beyond our control. Mr. L. if we can help you in anyway let me know. Action Cooling and Heating would like to thank you for your business and would like to formally apologize for any harm or wrong doing that we may done or unknowingly may have done. Sincerely, -Mike, GM