Proudly serving SW Florida since 1988. Take action and beat the heat. Action Cooling & Heating, which has proudly served Southwest Florida since 1988, has everything you need for your home’s cooling and heating systems. We offer sales, service and installation for all brands and models. Our comprehensive HVAC services include: • Central air conditioning • Rooftop units • Duct cleaning • Add-on air conditioning You can count on us throughout the year. Our emergency service is available 24 hours a day. We are fully insured and locally owned. Beat the heat. Call Action Cooling and Heating today.
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5 years ago
AFTER RESERCHING THIS REVIEW, WE FOUND AN INVOICE THAT WE THINK MAY BE THIS CUSTOMER. IF IN FACT IT IS THE CORRECT INVOICE, WE NOTED THE SYSTEM WAS NOT OPERATING PROPERLY UPON ARRIVAL AND WROTE THAT WE RECOMMENDED SYSTEM AND DUCTWORK REPLACEMENT. WE NEVER RECIVED ANY CALL BACK THAT THE SYSTEM WAS NOT WORKING OR THAT WE NEEDED TO FOLLOW UP IN ANY WAY AT THIS HOME. ACTION COOLING ALWAYS HAS A SERVICE TECH ON CALL OR STANDING BY TO RESPOND TO EMERGENCY SERVICE. IT IS UNFORTUNATE WE WERE UNABLE TO GIVE A QUOTE OR COMPARE WITH ANOTHER BID FOR REPLACEMENT, WE HAVE SYSTEMS TO FIT ALL NEEDS AND BUDGETS. OF COURSE WE CAN ALWAYS REPAIR A SYSTEM IF NEEDED. IF THE CUSTOMER NEEDS SERVICE THEY RECIVED A 1 YEAR MAINTANCE PLAN WHEN WE CAME TO THE HOUSE IN RESPONCE TO THE FLYER MENTIONED IN THE REVIEW.
6 years ago
ACTION COOLING IS COMMITED TO HELP ALL KINDS OF PEOPLE MEET THEIR AIR CONDITIONING NEEDS. IF THIS CUST. WOULD LIKE TO CALL IN AND DISCUSS ANY ISSUE OR CONCERN WE ARE ALWAYS AVAILABLE TO THEM. WE ARE NOT AWARE OF ANY CURRENT ISSUE THAT WE HAVE UNRESOLVED BUT WE ARE READY TO HELP IN ANY WAY WE CAN. THANK YOU FOR THE COMMUNICATION IN THIS MATTER.
6 years ago
AFTER REVIEWING THE CUST. HISTORY AND FILE IT IS ACTION COOLINGS POSITION THAT THIS CUST. WAS CHARGED A FAIR PRICE FOR THE A/C SYSTEM IN 7/2013. THE SYSTEM WAS INSTALLED THE NEXT DAY AND WAS DISCOUNTED FROM OUR LIST PRICE OF $7629 AT THE TIME. PLEASE NOTE THAT OTHER A/C COMPANIES WILL QUOTE YOU A CHEAPER PRICE WITHOUT FULLY UNDERSTANDING ALL THAT IS INVOLVED IN PROPERLY INSTALLING AN AIR CONDITIONING SYSTEM IN YOUR HOME SPECIFICLY. ALSO, MOST DO NOT INCLUDE A RESIDENTIAL HEAT LOAD CALCULATION TO PROPERLY SIZE YOUR EQUIPMENT, CARRY THE PROPER INSURANCES TO PROTECT YOU AND YOUR PROPERTY WHILE WORKING IN YOUR HOME, OR PROVIDE THE ADDITIONAL VISITS AND OR SERVICE CALLS AT NO ADDL COST TO INSURE THE SYSTEM IS WORKING PROPERLY. PERMITS, INSPECTIONS AND WARRANTIES ARE ALL INCLUDED IN OUR PRICES AND DISUSSED UPFRONT. AS FAR AS THE GERMICIDAL LIGHTING SYSTEM, IT WAS SOLD AS A PACKAGE THAT INCLUDED A FULL RESIDENTIAL DUCT CLEANING AND SANITIZING ALONG WITH A MASTIC SEAL APPLICATION TO THE DUCT SYSTEM. NOT JUST A LIGHT. YOU WILL FIND THAT THE $1956 CHARGED FOR THIS SERVICE IS NOT ONLY COMPETITIVE BUT ALSO VERY EFFECTIVE. IN REGUARDS TO THE DUCTWORK CONDITION AND RECOMENDATIONS, THE DUCTWORK IS ORIGINAL IN THE HOME AND THE TECHNITIONS NOTATION STATES KINKED IN SECTIONS THAT HE RECOMMEDED REVAMP AND RESEAL. THERE ARE ALWAYS OPTIONS WHEN IT COMES TO THE DUCTWORK. A QUICK CALL TO THE OFFICE COULD EASILY COVER ALL THE DIFFERENT WAYS TO RESOVE DUCT ISSUES SOMETIMES CHEAPER THAN A FULL REPLACEMENT. ACTION COOLING IS UNDER NEW MANAGEMENT AND IS WORKING HARD TO IMPROVE ANY CUST. ISSUES THAT OCCURED IN THE PAST. MANY OF THE TECHNITIONS THAT WORKED FOR US IN THE PAST ARE GONE. WE STRIVE TO IMPROVE EVERYDAY. THANK YOU FOR INFORMING US ABOUT YOUR EXPERIENCE.
6 years ago
6 years ago
6 years ago
Mr. B. Thank you for your business Sincerely, Mike K. G.M.
7 years ago
Mr. L. you forgot to mention in your complaint, that you had prior knowledge of "probably try to sell you something." For the past three years and every maintenance visits we have recommended sanitizing of your 12 yrs duct system, so having this knowledge of your system in need of cleaning which is original duct system of your home since 2003. It would be easy to predict or see to the future on if we were going to try and sell you something. In the case of the last visit on Feb. 11, 2015 you knew If we were doing our job correctly we would see the same issue and tell you the same thing we've been telling you all along. You have neglected to heed our warning about your dirty duct system and now it has effected your air condition system that we installed for you in 2011. We want you to have a clean bill of health, but all we can do is make recommendations we cant magically make it go away. We try to make educated recommendation based on the information and facts put before us. When you have three different technicians in the span of three years telling you the same thing, it's not a coincidence. Upon request i will release the unaltered documents to support our case. As a Contractor in the state of Florida we understand that Florida citizen have a victim mentally and its with good reason because of so many unlicensed Contractors, but when we have customers wanting to complain about something they already have prior knowledge of and choose not to acknowledge the problem or ignore the issue, that is beyond our control. Mr. L. if we can help you in anyway let me know. Action Cooling and Heating would like to thank you for your business and would like to formally apologize for any harm or wrong doing that we may done or unknowingly may have done. Sincerely, -Mike, GM