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Alderbrook Apartments
- Apartments
- Vancouver, WA
About this business
Location details
9501 NE 19th Ave, Vancouver, WA, 98665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I Recommend this property to everyone I have been living in a townhouse house for about 2 months the house the amazing there is alot of room in every bedroom the backyard is really good for are two huskies. The property is always clean and the trash cans are easily accessible and clean. The property manager and supervisor are amazing people
Business response:
Thank you so much for your positive review and we are glad to hear you are having such a great experience at Trillium Woods. -Trillium Woods Management
Uneven enforcements of policies, but nice property The bad is BAD and the good is great. Neighbors too loud, litter and poop everywhere, dogs barking all the time, People party late on weekdays and will roam the neighborhood yelling, on weekdays Office tells everyone all the time the rules and money to pay for breaking rules .... nobody cares.No smoking on complex is on their advertisements but everyone smokes everywhere even in units.So if you feel like making a mess expect to be enabled. guests use paid spots & park illega... read more
Business response:
Thank you for taking the time to share your thoughts with us. We’re disappointed that your experience in our community has been without any issues. We understand your frustrations regarding our community, and we can assure you that we’re doing everything we can to provide our residents with a comfortable place to call home. Our team works diligently to maintain our property, and we encourage residents to notify us of any areas that require our attention. At your earliest convenience, please give our office a call so that we ... read more
I've recommended it to everyone The apartments are very modern and well put together. There's tons of amenities and a great utility package deal, that with the prices make it a wonderful place to live. I have noticed a few oddities. We've had carpet strips that would show and stab our feet and the drawer in the fridge was broken and rubbed with what I'm assuming is vaseline. Although honestly, simple fixes and probably not their fault as the staff is exceptionally kind and helpful. The place is relatively new so the odds of ... read more
Highly Recommend, Beautiful Property, Great Staff I have lived at Alderbrook Apartments in one of the Townhomes for over 2 months and from the beginning was impressed with every aspect of the staff, property and amenities. The office staff are incredibly accommodating, transparent throughout the entire application and move-in process and made everything as easy as possible. The Townhomes are great quality with many upgrades compared to a standard apartment (upgraded appliances, flooring, etc…). The onsite gym is amazing and ... read more
Excellent location, great houses, friendly staff Have been living at Alderbrook since it opened in Nov 2018. Really excellent property. Houses are new and the staff is incredibly friendly and accomodating. Highly recommend.
Noisy, not enough parking, poor management I wouldn't recommend this place. These are newer but very basic cheap build units with a dreary 90's beige aesthetic throughout. You can hear all the neighbors' movements and activities, regardless of how quiet they are. Parking is absurd for suburban clark county. The assigned spaces are extra narrow, there is no guest parking, street parking is usually full on evenings/weekends. Management is very corporate-fake-caring and seem to do as little as possible except figure out ways to... read more
Business response:
Thank you for sharing your feedback about your experience with our community. We're sorry to hear that it has not met your expectations. We strive to provide a comfortable and pleasant living environment for all our residents. We understand your concerns regarding the aesthetics and sound insulation of the units. Your comments about the build quality and design will be taken into consideration for future improvements. Regarding parking, we recognize that it can be a challenge, especially during peak times. We have assigned... read more
Construction is cheap and the dogs rule the roost Rent is reasonable but there is no storage space and everything is made with the cheapest plywood. i had only enough room to hang five dresses, if that. Also, it is okay for all the neighbors to toilet their dogs all around your patio even if they have their own patio that they could use and you don't even have a dog. So Be ware of politically correctness at this complex because they take it just a little too far.
Business response:
Thank you for taking a moment to share some feedback with our team. We’re sorry to hear that your time in our community hasn’t been without any issues. I understand that some floor plans have challenging storage options. We here at Alderbrook value our residents. Thank you for your input. If you wish to discuss these issues and possible solutions please reach out to the office as soon as you are able.
Find your home elsewhere. As soon as you move in, you realize how thin walls are, furnishings fall apart and break. We are told to keep doors open for ventilation but every door creaks shut bc everything is on a slope. The water has a strong smell and even with the use of our Brita filters it smells of strong chemicals. Our internet caps out as soon as THREE laptops are on the internet. I see parking tickets left and right on fellow cars because they don’t inform their new tenants of their no reverse parking policy. It’s app... read more
Business response:
We would like the opportunity to discuss your concerns in further detail, please give us a call at your earliest convenience so that we are able to address any maintenance service requests in your apartment home. I assure you that we have and will continue to address any noise concerns that are brought to our attention that are out of range of what is normal our customary in apartment living. Please continue to bring your concerns to the community office. Thank you for being a valued resident.
Frequently asked questions about Alderbrook Apartments
How is Alderbrook Apartments rated?
Alderbrook Apartments has a 3.8 star rating with 128 reviews.
When is Alderbrook Apartments open?
Alderbrook Apartments is closed now. It will open tomorrow at 9:00 a.m.