Yevgenia Aranovich on Facebook
2 years ago
02/10/2018, 08:41 AM
(TL;dr Amazing technicians and customer service. Great customizable wireless system and reasonable price.)
I dreaded looking into an alarm company, calling the company, arranging a meeting with salesperson, waiting on salesperson, waiting on contractors etc.
My first surprise came when the salesperson called me after I put in a request. I figured I'd have to call around and find a dealer or something. Sean called me promptly and completely worked his schedule around mine. He was willing to come on Saturday, or on a weekday after I was done with work. And then, not only did we schedule a time.. it wasn't a four hour window! And he didn't keep me waiting, in fact he was early but told me to take my time he just didn't like being late. Our meeting was great, no high pressured sales pitch. No buy two and today only you get two more, and then a buuuutttt. Everything was clear. He was very knowledgeable and explained the different options, the pluses and minuses of each feature with my house, and answered all my questions. After I signed my contract he arranged the scheduling of technicians, I didn't have to make more calls to a company, give my account number, wait for them to find an opening... Easy breezy. Sean kept me updated with scheduling, then the company called to confirm, and yes it was a window of a couple of hours but the technician called me to give me an idea of his eta.
And let me tell you about my technician Brad B.
He is amazing, tireless, dedicated, patient, and friendly. Not only did he hook everything up, he went above and beyond to fix my malfunctioning garage door by tightening all the tracks etc. Finally ensuring that it would shut on the first try. He succeeded when even my garage guy failed to fix it just a week earlier! After Brad installed everything, he made sure to answer all my questions, walk me through the whole system, and give me all the numbers possible in case I had any questions. And he followed up with me to make sure everything was working.
And the system is great! I got to customize it with the things I felt I wanted and needed. I love that I can control everything from my phone.. as well as having a control panel and key fob option. And it's all wireless so no need for a landline, etc. And should I (or anyone) leave a door unlocked or alarm unarmed, I can lock and activate it remotely. As well as setting up a geofence alert and other notifications. I really love being able to keep an eye on the activity in my house.
No hesitation, would recommend this company without a doubt.