All Copy Products

Barbara B. 

on BBB

7 years ago

So often we forget to complement good srvice. Our organization has used All Copy for our equipment needs and let me tell you...they are outstanding. It is not only the service provided by their technicians, but also the engrained cultural norms within All Copy that we have experienced – All Copy's staff are encouraged to take time out of the work day to support local non-profits like ours financially via fund raisers, my representative Ryan has exhibited personal responsiveness to any issues and/or needs, and All Copy’s will... read more

Mary B 

on BBB

7 months ago

Do not get involved with these people. The lease has an escalation clause hidden in it increasing the payment by a huge amount annually. By the time you are done, your lease payment has doubled or worse!!! Then, I believe there are serious training issues. Similar to the other experiences noted below, they did not handle the end of lease procedures properly. They were notified within the time outlined in the contract regarding our intent to end the lease. They acknowledged that end of lease termination. The day after I made ... read more

William M 

on BBB

a year ago

We terminated our lease early because we closed our doors. We paid the early termination fee, giving the check to the AllCopy rep. in ******** who came to pick up the copier. It took weeks for them to cash the check, and in the meantime we continued to receive monthly invoices. We were assured by the local rep. that we owed nothing and we could ignore the bills. Five months later I received a call from the collections unit of the company that AllCopy sold our lease to saying he was taking me (personally) to court for payment... read more

Dawn W 

on BBB

a year ago

I would give this organization 0 out of 5 stars, if it were possible. This organization is NOT an honest and transparent org to work with. They bought an older contract from a previous organization we did business with, and later reached out to our team of new staff persons to try to upgrade us to a new machine, before our older machine would be decertified. We asked for the original contract to look at it, and didn't receive it until months later, after we asked numerous times. We have a contract with another provider, at a... read more

Mad Q 

on BBB

a year ago

Can't get the billing right. Threatening phone calls when it's their fault.Stay away! 

D. N. 

on BBB

a year ago

They didn't provide the service agreed to under our copier maintenance contract and continued to charge us even after the copier died and was hauled away. We repeatedly challenged the ******** they were sending for a copier that they failed to fix under our agreement and we were continually billed for service they did not provide.We finally paid the bills and let them know that the BBB would be receiving our review of their business. Their business practices are unscrupulous to say the least and border on fraudulent. 

Joseph S 

on BBB

2 years ago

At the end of our lease they would not send us shipping instructions and then charged us for an additional 4 months beyond a confirmed end to the lease. as a result we had to pay 10 times the amount owed at end of lease. I would never go to them or use them as you can't trust them...If you don't pay what they say you owe they turn it over to an attorney who intimidates you to pay or he will take you to court...not a trust worthy company! 

Jeanette N. 

on BBB

5 years ago

Poor customer service! We've been telling them for years we no longer want/need their services and what do we need to do to end our contract... they conveniently didn't respond until it was too late and our auto renewal contract of an additional year was in place.