American Dream Auto Protect

BradR 

on BestCompany

a year ago

Will call almost instantly after putting your info on the website when looking for a quote, the initial salesman that called was very aggressive and even somewhat deceptive in the way he was talking to me about competitor options. Due to this I told him I wasn't interested and hung up. I have received multiple calls from a different rep each day for the past 5 days, each time making sure to tell them I am not interested, they apologize, say they will make a note and then the next day someone new calls again. 20 minutes after... read more

linda brinkman 

on BestCompany

a year ago

Beware of this company. I recently got a contract with them for my 10 year old van. The 30 day wait was over on August 4 and at that time the coverage was to begin. My car was driving fine on August 3 and the next day it wouldn’t start. I had a new battery so I didn’t know why it wouldn’t start. We tried to jump the battery but the connections to the battery got really hot. We put a battery charger on it and the charger began smoking. The next day I called to get my car towed to the dealership, I used my insurance roadside a... read more

Jaime Garza 

on BestCompany

a year ago

Bought our vehicle used and researched this company for an extended warranty for piece of mind. purchased our Platinum policy on June 3rd and representative, Rick R states that the policy won't go into effect for 30 days which is July 4th, 2024. Our family planned a trip to visit family for 4th of July knowing if anything happened we would be covered since our policy was active on July 4, 2024. Platinum plan includes trip interruption which also gave us another piece of mind. our trip was fun with no issues until we returned... read more

Chet Hinrichs 

on BestCompany

a year ago

Horrible company and extremely dishonest. Paid for full cover warranty on used Audi. 5-6 weeks after started hearing sounds from engine so took to certified mechanic. Auto shop on day one did everything American dream asked and did not hear back for four days. Upon the fourth day, they got a call saying they were going to send out someone to take a look and that would take an additional three days. Three days after that Came out went over everything that everything was fine. Look like it was in proper order then three days a... read more

Mitchell vad 

on BestCompany

a year ago

Real life account I had the most horrendous experience with American Dream Auto Protect. Their customer service is beyond appalling, to the point where I was cursed at and accused of scamming when I filed a claim. Instead of assisting me, they tried to bully me into canceling my contract so they wouldn't have to uphold their end of the deal if the bill was too high. Stay away from this company unless you enjoy being mistreated and scammed. 

Jos Mont 

on BestCompany

a year ago

So nightmare is the proper word here. If you want a business who practice verbal contracts and provide nothing in writing than their for you. If you like companies that practice immoral and unethical practice then they're for you. My advice stay clear!! From the mouth of their "Retention director, which happens to be the highest person there and will refuse to escalate to higher person than him" According to MR J as i will refer to him this country doesn't need to provide contracts in writing and verbal contracts held up in ... read more

Caleb Talbot 

on BestCompany

a year ago

Don’t trust American Dream Auto Protect (ADAP). I bought their Platinum extended warranty after reading a lot of good reviews online, but I later came across some reviews claiming ADAP wouldn’t pay for expensive (but covered) repairs or provide refunds for customers until they deleted their negative reviews, which would explain why they are rated so highly online. In retrospect, the salesman also used some tactics that seemed personable at the time, but manipulative in hindsight. When I called to cancel my policy, “Sam C” ar... read more

GAIL JORDAN-MURRAY 

on BestCompany

a year ago

THIS COMPANY IS NOT LEGITIMATE, THE SALES PEOPLE WILL PAINT THIS PRETTY PICTURE OF FULL COVERAGE ON THE VEHICLE, INCLUDING ELECTRONIC ISSUES/RADIO REPLACEMENT. WHEN YOU FILE A CLAIM, THEY MAKE UP EXCUSES TO DENY YOU. MY RADIO NEEDS TO BE REPLACED DUE TO THE MODULE DAMAGE AND BACKUP CAMERA NO LONGER WORKING. WHEN SAM SOLD ME THE POLICY, HE IMPLIED THAT THEY DO RADIO REPLACEMENT. HE FAILED TO DISCLOSE THAT THE ONLY WAY THE RADIO CAN BE REPLACED IS WHEN IT HAS NO POWER LEFT. GARY FROM CLAIMS TOLD ME THAT THEY DENIED MY APPROVAL... read more

Arelis Mussell 

on BestCompany

a year ago

ADAP arbitrarily and without documentation has denied claim for service under warranty. American Dream Auto Protect sold services that it has failed to provide and done everything possible to avoid. There is a complete lack of communication and transparency. They use vague language and rely on verbal communication to lure people to purchase their product to take their money and fail to deliver. Business response: The business has done nothing but give me the run around. The claim remains denied, their "offer" was to refund $... read more