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AmeriGas Propane
- Propane
- Lebanon, TN
About this business
Location details
926 Carthage Hwy, Lebanon, TN, 37087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area.
I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person!
This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more
Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more
If I could leave a negative star review, I would. First of all, my original propane supplier was ******* Propane who is a local supplier. At that point (25 years ago) the tank was furnished as a part of service. At some point during this time, Amerigas purchase *******. Service has gone downhill ever since. We have *** paying a rental fee of $125 per year for many years now. We requested a fill for the tank. We were told we would be required to pay a "leak test" fee. We complained and the technician, who was an original ****... read more
Amerigas has supposedly brought their customer service organization back to the ** which I had hoped would improve things, but not so fast.The latest nightmare is their inability to withdraw funds from an open and working bank account on auto pay for a $600 delivery.Then charging me a late fee for their problem.After 3 phone calls I connect to what I was told was a billing expert and he assured me the late fee was removed.Two days later we see the late fee has been taken out of the same bank account that their auto pay could... read more
I would not recommend AmeriGas. More than 30 years ago, I rented a small propane tank from Keen Propane in ******, a company that provided excellent customer service. I later learned that ********************** had acquired Keen only after I began receiving bills from AmeriGas. I never signed a contract with AmeriGas or spoke with anyone there about transferring my account. When I had a generator installed and wanted to upgrade to a 500-gallon tank, I called AmeriGas several times but was repeatedly placed on long holds and ... read more
Cancelled service and was told there would be a$400 pick up fee. When I questioned i was told there was a signed contract, which there wasn't, as they purchased the company I originally contracted with 20 years prior who did not have a pickup fee. After numerous attempts to contact, including email and phone call to customer services where I was transferred 4 times then cut off, I received a call and was told it basically doesn't matter.
We canceled our account with ********************** several years ago (dare I say 4 years ago.) We canceled because they never delivered on time and always added upcharges and fees randomly. It's been a horrible company to buy services from. We called multiple times to cancel the service, but the automated bills kept coming. Then finally a man showed up to collect the tank, he then left us with another bill saying we have to pay a removal fee. We refused to pay that. Why on earth would I pay $150 for the company to take thei... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,213 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open at 8:00 a.m.