Amtek Air Conditioning Inc.
571 NW Mercantile Pl, Unit B-12, Port St Lucie, FL 34986 United States
Open 24/7
About
Amtek Air Conditioning is a locally owned and operated air conditioning company with over 15 years experience in the industry. We service south Florida from Brevard County to Palm Beach County. Here at Amtek we take your hot and bothered HVAC problem and turn it into a quick, professional cool experience. Amtek Air Conditioning was built on providing customers with fast response time and precision services. We pride ourselves on building a reputation among West Palm Beach air conditioning companies as the go to company for air conditioning services in South Florida. Allow us the opportunity to show you what sets us apart from other AC companies.
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Anonymous on BBB
9 years ago
11/10/2014, 16:50 PM
Complaint
On 9/24/14 I called Amtek. A repairman came and gave me an outrageous estimate for repair or replacement of the unit and charged $49.00.
On 9/24/14 I called Amtek and a repairman came out and charged me $49.00 and told me that to repair the problem it would cost me $2200.00 and to replace the unit would cost over $6000.00. I could see that by not making any eye contact he was not being truthful. So I called another company which I will not reveal and for whom I have the utmost trust and will recommend to everyone. Their repairman came and showed us the part to be replaced and the bill was $240.00 total.
Desired Settlement
I would like this company to refund the $49.00 dollars I paid. I cannot believe their deceptive and dishonest practices. I also feel bad for the people out there that are using their services and are being taken for quite a bit of money.
Business Response
I have attempted to reach out to this customer several times to inform them that we would be glad to refund the $49. However I would like to know the full explanation as to the wrong doing of this particular tech. The Freon pressures were critically low according to the invoice provided to the customer and the office. We train our employees to actually address and fix the problem efficiently. This sounds like a particular company that he called did what we call a "Gas and Go" witch is against EPA regulations and is a major dis service to the customer to charge the system with Freon that is only going to leak out again. Freon has to stay at a certain pressure to operate the way the unit is designed to operate. Tell customer to call our customer service line and refer BBB case #XXXXXXXX to have his $49 refunded. Thanks
Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
No. I do not accept Amtek's explanation because I was outright lied to. The company that came the day after to repair the unit gave us a completely different explanation and replaced the part for $240.00 total unlike Amtek's tech that told us it would cost us $2200.00 for repairs and if a new unit was needed that it would cost over $6000.00. We got an honest employee from the company that repaired our AC unit and we appreciate honesty.
Thank you.
Final Business Response
Issue has been resolved to customers satisfaction. Issued customer refund check for $49 ch#2600
Anonymous on BBB
9 years ago
08/18/2014, 19:09 PM
Complaint
Misrepresentation by technician of need for replacement of both A/C air handler and outside condenser by lying re mold in handler and regular A/C sub.
Amtek called promoting Spring tuneups which were slightly less ($98.00 for both 1st and 2nd floor units) than Honest Air who we've been using for several years. List of items checked sounded impressive so we made appt. Technician "*****" (nickname the ********* came 5/15/14 and started w/upstairs Air Handler. Soon heard "we have a problem here" from James thru attic access cover. "Unit is covered in mold which is most likely being blown thru duct-work throughout the house and will need replaced and recommend microbial disinfect of ducts," says *****. Climbing ladder, I'm shown the black stuff which ***** has accumulated between thumb and forefinger (no gloves). B/C of new freon and permitting requirements, whole system, including outside condenser, needs replaced. Conveniently, ***** is also qualified to give estimates and quotes replacement cost of $4,950. Am also told by ***** that Honest Air is referred to as "Dishonest Air" in the industry b/c they are currently in bankruptcy and owe suppliers between 1-5 million dollars. Based on urgent "health" issues from mold, agree to do replacement upon which ***** pressures to be done following day, Friday, 5/16/14. This raises a red flag and we say that's too soon to accommodate. Monday was then argued and we said Mondays not a good day so Tuesday was agreed upon. Red flag causes me to rethink over weekend and Monday we call Honest Air and ***** informs me, no, they are not going bankrupt and, in fact, are hiring more help. BBB confirms this for me and even calls Bankruptcy Court in WPB to make sure nothing being processed. We then call Honest Air back and schedule an inspection of "moldy" air handler. Turns out to be black dirt and just needs blower assembly taken out and cleaned. Schedule this to be done (for $135 and n/c for the inspection)and then call Amtek to cancel A/C replacement and demand a refund of the $495 deposit given "the ****** on Thursday. The actual amount refund owed me by Amtek would be $301 ($495 less $49 for one tuneup less $145 for capacitor installed on 1st floor outside A/C condenser). Upstairs unit was NOT tuned b/c being replaced so only one A/C unit was tuned (1/2 of $98 being $49). Amtek tried to shuffle me around several departments but finally got my point across to Service Mgr who agreed to the refund and to make it up to me with a free tuneup and discounted service "contract" for future service work. Good grief. . .told them to stick it!! Still not in receipt of $301 refund owed by Amtek after waiting over a month since approx May 25-26. ***** *****, 7 ****** ****** XXXXX. (XXX-XXX-XXXX)(XXX-XXX-XXXX).
Desired Settlement
Refund of $301.00 unused deposit of $495.00 and never to be called about A/C tuneups ever again.
Business Response
Amtek Air Conditioning is willing to settle desired dispute with customer. We are unable to get customer on the phone to confirm refund amount of $301.00 to satisfy complaint
Consumer Response
As of today, Sunday, 3 Aug, we've not received a check for $301.00 from Amtek in satisfaction of this dispute. Not a peep.
Regards,
***** *****
Business Response
We have attempted to contact Mr. ***** several times to schedule quality control to hand deliver a check and get a sign off that everything is closed in this matter. Perhaps Mr. ***** could give us a call at XXX-XXX-XXXX to remedy the situation.
Adele A. on Yellow Pages
9 years ago
06/26/2014, 16:07 PM
We needed a new AC desperately after the old junk we had broke down, but with the way things were going it didn't look like we’d have proper ventilation any time soon. These days cool air is a commodity. But Amtek told us about their no-interest financing program and we were finally able to get a deal we could afford.
Oliver M. on Yellow Pages
9 years ago
06/20/2014, 14:21 PM
My thermostat wasn't reading right and it said 65 degrees when it was actually 80. I was confused and wondering if maybe my AC wasn't cooling enough. I called Amtek to make sure there was nothing major wrong with it. The team quickly re-calibrated the thermostat and inspected the duct for energy loss. It looked like all it needed was a little cleaning. They even replaced the filters with a lifetime washable filter. Great work overall. And this will save me on my energy bill so it was worth it.
Michael c. N. on Yellow Pages
9 years ago
06/17/2014, 14:47 PM
Our air conditioner was not working properly, so we called these geeks from Amtek. They came quick and repaired our bedroom's air conditioner perfectly. The job was done so smoothly without any problem. Me and my wife loved the way they completed the repairing. We found them so professional, affordable and friendly. Many thanks for the reliable & quality services.
Ehsan D. on Yellow Pages
9 years ago
06/16/2014, 18:33 PM
Lovely effort taken for the air duct cleaning. We're so glad for the job well done. They are the best cleaning crew I ever dealt with. Also I loved their fast turnaround and quality work. Anthony was a great guy, so expert and friendly. I will surely recommend this company.
Amanda C. on Trustlink
9 years ago
03/21/2014, 15:24 PM
A professional corporation that deal with effects like ac repair would always be backed by the necessary resources and apparatus to manage the services with perfection and ease. Amtekair helped us in choosing best suitable product at an economical rate
with one year free maintenance service.
Keith Glass on Facebook
9 years ago
02/04/2014, 11:06 AM
My heating system was proving very unreliable and expensive to run. Amtek were able to install an energy star rated system which will save me money. They explained everything fully and were fast and efficient with the new installation.
Winnette Cantrell-Hitson on Facebook
9 years ago
01/09/2014, 18:10 PM
Need AC? AMTEK isvthe place to call! Excellent service!