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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedMy fiancé and I brought in our Guinea pig Pumba to be seen for an infection on a mass he developed in the past year. We Friday after work the mass was bleeding and oozing, and with the weekend coming up, we didn’t want to wait until Monday to have him seen. So, we made the 50 minute drive to GR to have him seen. The staff was kind, courteous, and professional. Wait times were shorter than expected, and they provided us with a lot of useful information and suggestions. We ultimately had to make the decision to euthanize him a... read more
Business response:
Jimmy, Thank you so much for taking the time to share your experience at Animal Emergency Hospital. We are truly sorry for the difficult situation you and your fiancé went through with your beloved Guinea pig Pumba. We understand how important it is to have access to emergency care for our furry friends, especially when facing a weekend situation like yours. Our staff is dedicated to providing prompt and professional care, and we are glad to hear that they were able to assist you efficiently. We also appreciate your kind ... read more
We brought our dog to AEH because he couldn’t keep anything down. The staff was wonderful. The veterinarian discussed the process with us, what they believed was wrong with him, etc. They kept us informed of how he was doing before and after his surgery, including pictures. We will definitely return if we have a pet that has an emergency. Thank you!!!
Business response:
Thank you for the positive review Mary!
So kind and considerate with the animals. Much cheaper than I thought it was going to be too!
Business response:
Thank you for the review! Kobe was such a good boy and we hope he is feeling better.
The Byron Center staff was INCREDIBLE and you could tell they cared about my kitten Frank. Online registration and queue made the process so much easier, especially for someone coming from Muskegon!
Business response:
Alysia, Thank you for taking the time to share your wonderful experience at our Animal Emergency Hospital in Byron Center. We are thrilled to hear that our staff provided incredible care for your kitten Frank and that you felt their genuine concern. We understand that coming from Muskegon can be quite a journey, and we're glad our online registration and queue system made the process easier for you. Our goal is to provide efficient and streamlined services, ensuring that both you and your furry companion receive the attent... read more
Was very happy at the response of urgency when we arrived with Buddy. The staff are all very polite and caring about both the pet and owner. Gave constant updates of what was going on and happening with our pet. 100% satisfied with the care we received while our pet was there. Would highly recommend this place to anyone who needs emergency care! Thank you to everyone who took care of Buddy! 🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾
Business response:
Jan, Thank you so much for taking the time to leave such a kind review about your experience at Animal Emergency Hospital. We're thrilled to hear that you were happy with the urgency and care provided to Buddy.
We brought in our budgie, they took time to explain what happened. Gave us time to say goodbye. Had to use extra money to have him put asleep. I think they shouldn't charge to put a animal asleep with the family already grieving the loss.
Business response:
Korie, thank you for choosing Animal Emergency Hospital for your budgie's care. We are sorry to hear about your loss and want to express our condolences. We appreciate your feedback regarding the cost of euthanasia and will take it into consideration. If you have any further concerns, please do not hesitate to reach out to us at (616) 361-9911. Thank you again for choosing our hospital.
😽The wait was long because they were incredibly busy, and the waiting room is abysmal, but thankfully, they are building a new space next door. The sign-in process is laborious - way too long and involved. You have to repeat answers several times in the form. That said, the service is really good, and the communication throughout the night was good, too. The person on duty very patiently worked through a care plan with me. I rejected one as too expensive, and she went back to the drawing board to present another more palata... read more
Business response:
Kathy, Thank you for taking the time to share your experience with us. We apologize for the long wait and the current state of our waiting room. As you mentioned, we are excited to be building a new space next door to better serve our clients and their furry family members. We appreciate your feedback on our sign-in process and will look for ways to streamline it in the future. We're glad to hear you found our service and communication to be good throughout the night. We hope Ella is doing well! If you have any further c... read more
my cat Oliver was very sick and I knew what I had to do and the vet techs and the vet were amazing and helped comfort me on the loss of my Olver
Business response:
Eileen we are so sorry for your loss of Oliver. Thank you for the kind words. We aim to provide comfort and care during difficult decisions such as these.
10/10 recommend this place. It was worth the four hours total in driving for my sweet girl; and I say this even though her diagnoses ended up being something they couldn’t treat as she needed to see a neurologist. They are so patient, comforting, informative, and all around amazing.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,846 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.