Animal Emergency and Specialty Hospital of Grand Rapids

4.4

Emergency Pet Hospital
Grand Rapids, MI

About this business

Healthcare Emergency Pet Hospital

Location details

3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States

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4.44,978 reviews

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Tina Fockler

3 years ago

I brought my best friend Slim, in for an emergency, with all signs pointing to meningitis, want him to see a neurologist. Got sent home with medicine and $1100 vet bill. to watch my dog pass away for not being treated for all signs of meningitis!

Business response:

Tina, thank you for your feedback. We always strive to provide the gold standard of care and would appreciate the opportunity to discuss your concerns in more detail. We take your concerns seriously and they have been elevated to our administrative team. You can expect to hear from us within a week! If you have any questions in the meantime, please call us at (616) 537-1402, take care!

Sandy ST

3 years ago

Terrible experience here. I would Never return or recommend anyone take their pet here. I even texted my experience after it happened and they did not care to respond.

Business response:

Hello Sandy, I have attempted to reach out to you to discuss your concerns but have not been able to get in touch with you. Should you want to discuss your feedback further, please don't hesitate to reach out directly at your earliest convenience.

Karla Tacy

3 years ago

I brought my rabbit in who was experiencing sudden onset of loss of balance and hind end weakness. The doctor did x-rays and since the came back normal she thought maybe he had a pinched nerve in his back. That was the end of treatment no blood work or other tests such as ingesting a toxin. When I picked him up he was in his carrier and the tech said "Oh he's dizzy so he's quiet right now". He did not move the entire hour and 20 minute drive home. When I took him out of his carrier when I got home he was COMPLETELY paralyze... read more

Pete Betzinger

3 years ago

Had our dog there for over 5 hours, gave her an IV of fluids and a shot for nausea, said she seems okay. 380.00$ later and had to go to a different vet to determine the problem today. I felt like I was taken advantage of. ☹️

Daniel Wainright

3 years ago

I do not recommend this hospital and will never come back. I came here on May 28, 2022 due to my cat, Nova, who was 4, wasn’t eating and was breathing hard. They determined that she had an infection in her chest and that they recommended putting chest tubes in to help drain the infection as well as administer antibiotics. If it wasn’t bad enough when they were doing their procedure they accidentally punctured one of her lungs, causing air to get in her blood stream and causing her to code 3 times over night and killing he... read more

Business response:

Daniel, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to voice your concerns. Please know that we take your feedback seriously and this matter has been elevated to the Administration Team. Your case will be reviewed with the doctors who worked with you and Nova while you were at the Animal Emergency Hospital. In order to do our due diligence to you as our client, it may take up to one week for us to follow-up on your concern. In the meantime, please feel free to keep in t... read more

Desiree Mmuriithi

4 years ago

Horrible service. Had my dog 6 hours. No water no pain meds as I instructed. No updates after 4 hours I had to call them. Didn’t even know the tech name she continued to ask me If I was sure do to cost. I said make him better cost is not an issue. No meds given. They locked him in a kettle for 6 hours. And no service accept war cleaning done.

Business response:

Desiree, thank you for taking the time to provide us feedback. I have sent you an email addressing your concerns. Please don't hesitate to reach out directly should you have any further questions. We sincerely hope sweet Roscoe has made a full recovery. Take care.

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Tami Borucki

4 years ago

Never again! $550 to see if my precious dog still has an ear infection. Oh wait… you never swabbed her ear. But you did extra blood work and X-rays without my consent. Then tell me there was a lack of communication between front office help and the vet.

Business response:

Hello Tami, thank you for taking the time to provide us direct feedback as well as through Google and our Facebook page. I have looked into your concerns and sent you a direct message regarding them. Please don't hesitate to reach out should you want to discuss your concerns further. We hope sweet Penelope is back to her normal self. Take care.

Debra Young

4 years ago

Very overwhelming!!! The cost was outrageous and hurt us deeply financially and practically took everything in our care credit account. We were told that he had a blockage. His vet gave him barium and it went all the way through his system showing absolutely NO blockage! I don't know why he wasn't given this at your facility!? 🤨 He only received fluids and pain meds. For $2,000 !!! I'm so outraged at the cost. I feel like it's highway robbery!!! It's a shame to kick people when they're down and desperate and no hope. You sh... read more

Business response:

Debra, thank you for taking the time to provide us a review. I have sent you a direct email regarding what care was provided Fuzzy Bear and why which I hope helps to clarify your questions. Please don't hesitate to reach out directly should you have any further questions. We wish you and Fuzzy Bear nothing but the best!