Animal Emergency and Specialty Hospital of Grand Rapids

Jennifer King 

on Facebook

4 years ago

I drove one and a half hours to this clinic because my dog was having issues standing up. I sat in the parking lot for five hours with no communication from the staff, I called at hour number four and they said I was next in line to speak with the doctor. One more hour after that I called again and was told there were four animals ahead of me before I would speak to a doctor. So we drove one and a half hours back home and my dog was never seen. If they would have just communicated with me, I would have been fine. Reading thr... read more

Keaton Kelly 

on Facebook

4 years ago

Do yourself a favor and save your animals life by not going here. 

Trudy Orzehoski Wysocki 

on Facebook

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4 years ago

They did their job which is to get my animal back to me all fixed up. Their communication was horrible. When you say times that you will communicate and don’t, it stresses the owners out and causes conflict between your facility and care for our animals. Would I return...yes, but depending on the circumstances, would not wait for them to call me with updates. 

Emily Thompson 

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4 years ago

I brought my 2 year old lab here on at 11pm one night. They were honest about how busy they were and how long it would take to see him. I had to leave him but from the little I saw they handled him extremely well. He has extreme separation anxiety and the staff member that got him from me calmly called him back into the building with her, she didn’t drag him back or force him anywhere. He had an abscess on his throat and were super good about calling me frequently with updates! They got to him exactly when they said they wou... read more

Vanessa Davila 

on Facebook

4 years ago

This place is a absolute joke! After waiting over 5 hours in the parking lot because bad communication from staff about my dog’s status you have to keep calling to find out what’s going on and $300 dollars later . Nothing was done on a deep laceration that the vet said my dog needed . This place is a disgrace. Anywhere else is better then this place! 

Bob Hodge 

on Facebook

4 years ago

price gouging. 850.00 to put it about 5 stitches. that wont happen again. 

Lisa Lyn Sinko 

on Facebook

5 years ago

waited 10 hrs. never seen 

Joan Rowe 

on Facebook

5 years ago

I thought the staff communication was awful. I dropped my dog off at 10pm and she was not seen till 5:00 pm the next day. They discharged her and she was to get medicine at 7pm but no one called and finally we called at 7:30 pm to find out when we could pick her up. obviously she was late getting her medicine. There was no communication except when I called frequently to check on her. Don't think I will go back. The Doctor was very knowledgeable when I eventually spoke with her. 

Rick Miller 

on Facebook

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5 years ago

Our Cat Willy was in need of emergency care & you stepped up & saw him the same day on Saturday when no one else would!