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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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They told me to go there immediately for my dog to be seen. When I got there (an hour drive) I texted that I was there. After waiting two hours in my vehicle, emailed and calling multiple times I finally got to talk to someone. Told me to meet them at the door. Worker came out and said “your dog looks fine, go back home and wait for us to let you know when we can see you”. I asked what I should do if my dog vomits the foreign object up and it gets stuck. She said “then head back here immediately and we will get her right... read more
Business response:
Shelly, thank you so much for taking the time to speak with me today regarding your visit. I'm so happy to hear that Ella is ok. I wish you both the best. Take care!
Very displeased. Had a super sick dog pooping and puking blood, it was saturday so my vet was closed. AEH told me she had a allergic reaction and after two day of being with them sent her home still extremely sick. said all blood work, xrays, and ultrasound were fine. Took her to my vet her white blood count was extremely high and has a very bad gastrointestinal infection. How did AEH not find this in there blood test. Also this cost me $3200 for no treatement just testing and 2 nights stay. This place is a joke!
Business response:
Jorja. Thank you for taking the time to share your concerns with me directly. I'm sorry we were not able to come to an agreement regarding your visit and the treatment that Bitty received. Thank you again for taking the time to speak with me and I'm happy that Bitty is doing better.
So so sooooo disappointed. Checked into waiting at noon, here it was 9/10pm at night and 17 calls later I finally got through to someone and they told me to bring my dog in because I let her know my dog had a paw injury she had a hole in it looked like maybe a foxtail or something was stuck in it. She was bleeding and limping and everyone else was at capacity. So we get here after the lady on the phone says to come straight away and they tell me to wait at home because they’re very full(which why would they make me come all ... read more
Business response:
Bianca, thank you for taking the time to provide us feedback regarding your visit. I've sent you a direct email that hopefully helps to provide clarity regarding your and Maeve's visit. Thank you
they need people that actually care animals. will never ever recommend this place to anyone..they are liars,..
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
I appreciate that there is a 24/7 emergency vet in this area. That's about all the good I can say. We brought our parrot in for a broken leg, after over 12 hours we finally got her back, splinted and medicated. However, the very next day the splint slipped right off. Back we went and she was splinted again after hours there and another large bill, this time they assured me they taped it to her leg to keep it from slipping off. Yet, 3 days later off it slid again. She has a cone so she can't mess with it. After spending $800 ... read more
Business response:
Thank you so much for your feedback and for taking the time to speak with me today regarding your concerns. I'm happy to hear that sweet Charlie is on the mend from her long ordeal!
I brought my dog in here because he had a good size gouge in his foot that should have had something done to it so it would stay closed. Maybe a stitch or two or something. I could see his muscle it was torn open so much. I had dropped him off just a little after 7pm. I explained to them he has severe anxiety and cannot be cooped up in a kennel for long periods of time. (He was a rescue from someone who abused him) Called and check multiple times. HE WAS IN A KENNEL FROM 7:23pm- 3:30am. Every time I called and checked on him... read more
Business response:
Hello Felicia, Thank you for taking the time to speak with me directly regarding your concerns today. I'm very thankful that Diesel has healed and is back to his normal self. Take care!
sadly everything. my first experience here was nice my second was HORRIBLE. a 13 hour visit for some staples and i felt once i said i wouldn't spend almost 2k my pet qas no longer prioritized.the vet only spoke to me once to try n get the most money out of me, the receptionist named Zach i was forced to speak to all day couldn't even repeat what the vet told him he also made my checkout 10 minutes longer by just forgetting I was in the waiting room. he literally said "oh I forgot" 3 times of me interacting with him. he also ... read more
Business response:
Hello Megan, I'm truly sorry you had a poor experience on your and Bagel's second visit. I have attempted to contact you via phone and email and have not received a response. I would greatly appreciate the opportunity to speak with you further regarding your concerns. Hi hope Bagel is on the mend and back to his normal self very soon.
Rude staff, poor communication, 9+ hours of wait time with minimal accomplishment, astronomical prices and unnecessary “treatment plans”. I certainly would not recommend this place to anyone.
Business response:
Hello Sarah, Thank you so much for taking the time to speak with me today regarding your concerns. I'm happy to hear sweet Lenni is feeling better. Should you have any further questions/concerns please don't hesitate to reach out. Thank you!
I had sick husky pups an my brothers pup who got sick as well from contact with ours with parvo this last weekend and before then brought our Doberman there. Our echo had tested negative for parvo rapid test waiting 4 hrs in parking lot to get that done then was 11th patient in line to be seen. After everything I was told it would be up to 3,000 for additional testing alone just to find out what was wrong. (I was in semi in New Jersey my father had rushed her there that night) Later on they had done blood tests or something... read more
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 4,975 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.