Animal Emergency and Specialty Hospital of Grand Rapids

4.4

Emergency Pet Hospital
Grand Rapids, MI

About this business

Healthcare Emergency Pet Hospital

Location details

3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States

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4.44,734 reviews

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Pam Wandrych Hall

5 years ago

We took our German Shepherd there after being hit by a car because our vet was closed & (at the time) felt since they were listed as an "emergency vet" they were more equipped to handle an emergency like this so we took Mana to them. They examined him, said there was no need for xrays, "He lucked out! He's got some bumps, bruises and a couple torn pads" even though we wanted xrays done. The sent us home with pain meds. He cried and whimpered with every movement so we called them back. They said to make him comfortable ... read more

Tanya Gonzalez

5 years ago

We paid $600 for them to give a wrong diagnosis for our dog. $600 is a lot when you’re not even treating what’s wrong. The meds they prescribed were because they “thought” he had a sever sinus infection and they took xrays because they thought he had a broken jaw. The days following we took him to our vet who knew right when she seen him that he had tetanus. So now that $600 goes down the drain and we have to pay to correct what is really wrong.

Business response:

Hi Tanya, thank you for your feedback and for providing us an opportunity to review your case. We were so sad to hear that you were not satisfied with your visit, as we always aim to provide top notch care. Rex’s case was particularly unusual! We hope that you found our solution as an acceptable resolution, and we truly hope that Rex is feeling better. Take care!

Michael Villarreal

6 years ago

the days of olde are definitely gone. nobody trusts anybody any more. I see clearly now, that's definitely all about the money. their heart is not in what they do but in what their pockets receive. my Fela passed away this morning at 8am. I will forever remember what you all did.

Business response:

We are so sorry for your loss of Fela. We invite you to reach out for further clarification and closure to bring you peace. After looking through the medical record, we thoroughly explained the risks of not performing a c-section immediately. We advised you to go to a daytime vet, tried to get you in to another vet within your budget, and we followed up with your vet the following morning to see if the care had been performed since we were so worried. We truly cared and did everything within our ability to help her. Again, w... read more

April Reynolds

6 years ago

I took my bearded dragon there this morning to be told it would be inhumane of me to take her home and her heart rate was 10 and should be 200, After researching I found that to be false a bearded dragons average heart rate is 30- 40, I made my decision to put my dragon down because of FALSE INFORMATION provided to me by this hospital! They also referenced my dragon having a black beard so it "was dying" BEARDED DRAGONS get black beards, that doesnt mean they are dying. I will be pursuing this with my lawyer.

Business response:

Hi April, we're sorry to hear you weren't satisfied during your visit. Our goal will always be to provide the best possible care. We apologize for any miscommunication and would appreciate the opportunity to discuss your concerns in more detail.

Kathy L Tyler

Recommended

6 years ago

We had an emergency with our Manx cat, Max over the weekend, and our regular vets office wasn't opened. Another Veterinary Clinic here in Muskegon I called to see if we could take Max there recommended Animal Emergency Hospital, because their office was all booked up. We were unsure taking our beloved Max there, because they didn't know us, or Max, and we didn't know them. We were so glad we went there even though the out come with our Max wasn't good. Unfortunately we had to make the hard, and very sad decision to put Max t... read more

Jesse L Cruz

6 years ago

First time pet owner and they made me feel like my pet was just any other animal. My pet was family. They made us take our dogs body home with us because we could not pay upfront the cost of bringing him in. They put him in a box and sent us on our way. Ive never heard of a bet hospital doing anything like this. And its very sad and definitely not heart felt.

Business response:

I am truly sorry to hear about your negative experience with us. I understand your frustrations and would love to discuss this matter in greater detail. Our number one goal is to offer exceptional care and service, so please know that I am taking this feedback seriously. I will be discussing your concerns with our team so that we can better handle situations like this in the future. Thank you.

Ashley Cruz

6 years ago

When a family with small kids come in with their dead dog in their arms after being hit by a car and you tell them they have to take their dead dog home cause you can’t pay is ridiculous and hurtful. Where is the compassion. It’s all about the mighty dollar. Shame on your hospital and staff. No compassion.

Business response:

Katy Elizabeth

7 years ago

If I could give this zero stars I would. I brought my dog here two years ago. He was undergoing heartworm treatment and suddenly became very lethargic. I suspected his body was reacting to the breakdown of the heart worms. When we arrived they assessed him and stated he was dehydrated and his BP was low. They then proceeded to do nothing for the next 5 hours until they were certain we had secured payment for his treatment. They should have started fluids and the typical heartworm reaction protocol which includes benadryl and... read more