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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedI brought my lil pup otis there from muskegon scared to death he wasnt going to come back home. thankfully they fixed him up and he sleeping off whatever he got into earlier today! 🙌🙏🙏
Way too expensive and because they only take cash no way for anyone to chargeback them because they bilk just about everyone. Took my dog here as he was sick and they tried to charge me for a X-ray when I told them up front no when doctor said that was a second option after some blood work. Place are crooks
Business response:
We strive to provide exceptional medical care and customer service to all clients in need, and we are disappointed that we did not meet your expectations. We understand that veterinary care can be costly, which is why we partner with our clients to come up with the best treatment plan that works for them. We accept all major credit cards and checks, and we also offer different finance options including Care Credit, Scratch Pay, and Ally to try to accommodate our clients to the best of our ability. We apologize for any confus... read more
I was very disappointed in the lack of communication when I took my dog in for just a few stitches that took them 10 hours and over 1,000$ and the exam was included in the bill to only notice a bit later that his anal gland was swollen and they didn’t notice or mention it then not taking him back to take care of it so we took him to the original vet who charged way less and took them ten minutes and he was easily taken care of.
Business response:
Vanessa, we apologize for the lack of communication during your visit. We are experiencing higher volume due to our hospital being the only 24/7 ER in Grand Rapids and other challenges associated with the pandemic. Since your pet was seen for a laceration repair, anesthesia is required which can be costly. We understand that emergency veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability to work within a budget to provide the best care possible. It is not routine to p... read more
one month ago my poor cat came home with injuries that I didn't believe he would pull threw, i will give the vet the 1st time around she cared but the moment. I told her I was tapped (almost 2g) I haven't heard from them since. He had 5 stiches I had to take out myself. I'll remember my up bringing next time. I never bring an animal back to this vet!
was not allowed to be dog during the visit. Don't know of they really did the ultrasound sound. They picked and chose who got to go in the vestibule to drop dog /cat off.
Business response:
Brenda, we understand that it is challenging to be separated from your pet while they are receiving treatment inside of the hospital. It is never our intent to make matters worse during an already stressful time. Instead, our goal is to provide exceptional customer service and medical care while following the social distancing recommendations from the CDC to keep our hospital open to serve our community. In regards to your visit, please do not hesitate to let us know if you need another copy of the medical record, or if you ... read more
the worst hospital in michigan sat in parking lot for 7hrs and they did absolutely nothing for my dog.only thing they did was steal 290 dollars from me.
Business response:
William, we sincerely apologize for the wait time. We have been experiencing an increase in wait time due to operational changes to stay in compliance with recommendations from the CDC. It is never our intent to make clients or patients wait. We are truly working as quickly as possible without jeopardizing care. We hope that you can understand, and we hope that Rosco is feeling better.
I was told to be there by Noon on Friday.. I arrived approx. 11:30 am. it was about 2 hours before hearing from them, as they made me wait in my car because of this Coronavirus crap., and that was just to left me know they were about to give an initial exam. then an hour later,, Doctor calls, to ask what was the reason I have my Huskey in,, really? I had already said all that when I called, and again when I checked in,, then another hour before getting a call that they want to do x-rays and bloods tests. then an hour later,... read more
Business response:
Hi Randy, thank you for taking the time to provide feedback. I understand your frustration with a long wait time and having to wait in your car. Unfortunately our lobby is not big enough to allow clients in the building while enforcing the social distancing regulations. Operational adjustments have been put in place to follow CDC recommendations. The new process helps keeps you and our staff healthy, but it does increase wait times significantly. We are working hard to improve efficiencies daily. In regards to your visit, pa... read more
It took them 3.5 hours to give me the first test results on my 8 week old puppy in distress. A fecal test for parasites. 3.5 hours to get results. It was 2.5 hours before I spoke with Dr. Barcewski. 2.5 hours after arriving to speak with a Vet.
Business response:
We are sincerely sorry for the wait time. We appreciate your feedback and have implemented a phone triage system to help reduce the amount of time clients wait at the hospital. Finnegan was the sweetest patient for us and we did not want him to have to wait for diagnostic results to determine the cause of his gastrointestinal upset. Operational adjustments had been put in place to follow CDC recommendations for social distancing. The new process helps keeps you and our staff healthy, but it does increase wait times. The gove... read more
Recommendedopen 24/7 for your furbabies.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 4,975 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.