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Arhaus
- Furniture Stores
- Norwalk, CT
About this business
Location details
100 N Water St Suite 2200, Norwalk, CT, 06854, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Hash is the best! Truly values his clients and understands how to help them select furniture & color selections that compliment their style and budget. Very professional and will always go back to Hash!
Business response:
Hello Theresa. Your review is much appreciated. We are so glad to hear that Hash provided excellent service and helped you find furniture that suits your style and budget. Thank you for sharing your wonderful experience with us and for visiting our Norwalk showroom. We look forward to seeing you again!
We had a wonderful experience today thanks to the help of MarLinda Jacobs- who was incredibly patient, resourceful, and helpful! We are very happy with our new TV stand, and very pleased with her costumer service.
Business response:
Hi, Muguel . Thank you for taking the time to share your experience with us. We loved to hear how Marlinda was so helpful and assisted you in finding a Tv stand that would work for you. We appreciate you visiting our Arhaus Norwalk showroom and hope to see you again!
Terrible customer service experience. Very poor communication on the status of products. Delivered severely damaged products repeatedly. Complaints about the damaged quality of items were ignored or not acknowledged until repeated attempts were made through multiple avenues over many months. Customer left in the dark about whether and how issues would be resolved. Promises made by Arhaus representatives for a satisfactory resolution were not always delivered without external accountability reinforcing good behavior. I strong... read more
Business response:
Hello Jenny — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us. If you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.
I agree with Kelly's review below. BUYER BEWARE: The responsiveness and follow-ups only occur during the sale process; following the purchase, if you're trying to return defective furniture , you won't get any support. I called and email 13 times over the course of 27 days, only to be told the store can't help post-sale, and that I would need to work with Concierge. Concierge was somewhat helpful, but their support is limited to execution from the store. So, you're back to square one. It is approaching 30 days and still, zer... read more
Frequently asked questions about Arhaus
How is Arhaus rated?
Arhaus has a 4.3 star rating with 111 reviews.
When is Arhaus open?
Arhaus is closed now. It will open tomorrow at 11:00 a.m.