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Artisan Building and Remodeling LLC
- Roofing
- BERLIN, CT
About this business
Location details
230 DEMING RD, BERLIN, CT, 06037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
company does inferior work, is rude now that they have collected their money. They do not return calls or show up for appointments. New gutters installed incorrectly. I was told the whole porch roof has to be redone by another roofing company I called to fix the problem of leaking gutters. At the time I started calling artisan building the roof and gutters were less than year old
Our experience with Artisan went south very quickly. A representative contacted me after I filled out the online request form and Michael came to assess my roof later that week. The consult was just under 2 hours long and included a presentation with unnecessary information and him taking 90 photos of my property but none of the damage our roof had sustained, which I pointed out to him multiple times. His sample materials left significant scratches and marks on my kitchen table. He repeatedly asked when my husband (whom he r... read more
I hired Artisan for roofing, siding and gutter replacement on August 4th, with a target install date in Sep. Issues amounting in ~$4000 in uncompensated damages: There was over ~$1500 in uncompensated property damage (damaged landscaping, scratched glass on storm door, dents in Weber grill, destroyed raised bed, cut door mat). Having recently installed $3500 worth of gutter protection, it was in the contract to remove and reuse the existing gutter protection. Despite communications to ensure they crew was indeed saving the g... read more
I attach a letter I wrote to the CEO, registered Jan 05,2022. No response to this day. Story and Evaluation of my Roof Shingles and Skylights Replacement by Artisan Building and Remodeling, September 2021, at ** **** ******** ********* CT. Artisan claims: “Top-quality products, top-quality service: that’s what you can expect from Artisan.” That is not what I received, far from it! Pricing: The Artisan Rep, started with a quote a $16,000. We finally agreed to $11,000. Work Quality: Existing shingles and lead flashing were rem... read more
Based on my experience with this company, I feel they are taking advantage of homeowners by misdiagnosing issues to make a profit. I am not satisfied with the practices of Artisan Building & Remodeling. They attempted to repair a chimney/attic leak at my residence. They failed to send out a qualified mason or chimney expert upon initial inspection of my chimney. Because of their inexperience with chimney repair, they failed to correctly diagnose the problem. As a consumer, I trusted in their experience, expertise, and assess... read more
Business response:
We’ve offered the absolute best solutions to our customers problems as always. Our diagnosis of the flashing to the chimney (part of a roofing process, also our expertise) was necessary, and our work solved this issue. (There is visual and concrete evidence to support this.) Unfortunately a compounded issue with the chimney/masonry here which has never been claimed to be what we do, or specialize in, has created an emotional playground which we cannot control. Our offers to go above and beyond, bringing in third parties to h... read more
Frequently asked questions about Artisan Building and Remodeling LLC
How is Artisan Building and Remodeling LLC rated?
Artisan Building and Remodeling LLC has a 4.7 star rating with 454 reviews.
When is Artisan Building and Remodeling LLC open?
Artisan Building and Remodeling LLC is open now. It will close at 5:00 p.m.