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Asda Byker Superstore
- Retail
- Byker
About this business
Location details
Unit 5, Shopping Park, Fossway, Byker, NE6 2XP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Dear Management Team, I am writing to report an incident that occurred at your Newcastle Byker location. At approximately 9:50 PM, about 10 minutes before the store’s scheduled closing time, I approached the entrance intending to quickly purchase milk and tortillas. The door appeared to still be open, so I asked the security guard politely whether the store was still open. In response, the security guard spoke to me in a very rude and dismissive manner, telling me to “get out” and stating that the store was already closed... read more
ON THE 7TH OF JANUARY 2026, I HAD A DISAPPOINTING EXPERIENCE AT ASDA. AFTER PURCHASING A FEW ITEMS AND PAYING FOR THEM AT THE CHECKOUT, I WAS STOPPED BY THE SECURITY GUARD AS I WAS LEAVING. DESPITE HAVING A VALID RECEIPT AND THE PAYMENT GOING THROUGH WITHOUT ANY ISSUES, THE SECURITY GUARD ACCUSED ME OF A DECLINED PAYMENT. IT WAS CLEAR THAT PROPER CHECKS WEREN’T MADE BEFOREHAND, AND IT FELT LIKE I WAS UNFAIRLY TARGETED. THIS EXPERIENCE WAS NOT ONLY FRUSTRATING BUT ALSO CONCERNING, AS IT FELT DISCRIMINATORY. I URGE ANYONE WHO ... read more
Arrived at 1.15pm for Over 60’s soup and hot drink deal for £1.00. Only to discover they had ran out of soup!!! At lunchtime….. so we decided to just have a hot drink. They then Charged us £1.75 for a cup of tea. Apparently the manager told the staff they couldn’t sell a hot drink for a £1.00 to over 60’s, on its own as that’s not the deal… however read on the website that over 60’s are entitled to 10% discount in the cafe, which we were not offered. What a rip off.
What a mess this store is! Items scan different to what they're showing on shelves... Two occasions I've had to go to Customer Services having paid for my shopping to query price for them to wander off to check only to return and refund me the difference. This time it was two items totalling 50p!! The lady behind me had the same!
Byker branch is really big and carries an excellent range of products. Areas are clearly signed and I found the staff to be helpful.
Frequently asked questions about Asda Byker Superstore
How is Asda Byker Superstore rated?
Asda Byker Superstore has a 4 star rating with 442 reviews.
When is Asda Byker Superstore open?
Asda Byker Superstore is open now. It will close at 10:00 p.m.