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Aspen Dental - Bangor, ME
- Bangor, ME
About this business
Location details
552 Stillwater Ave, Bangor, ME, 04401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well I guess I’m making an appointment….. 👋👁️☀️ like I said you were in the wrong.. here I am
Extremely unprofessional medical care! We are established patients not new. Scheduled my families appointments over 6 months ago for 9/21/22, was told via email today 9/19/22 that they needed to reschedule our appointments. When I called I was offered appointments for late November 2022. This puts myself and my daughter at 2 months over our Scheduled routine care and exam. When I asked to speak to the office manager he called back and I was told oh well that's the best I can do since you have a healthy mouth. Which we actual... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Rebeca. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
I had thought I had found a good place to go but when you are having a problem they schedule you 2 months out.Then cancel less than a week to your appointment. Just to schedule another month because of training. Training days should already be blocked off. Really going to rethink this. Already being a client you shouldn't be treated this way.
Business response:
Hi Carol, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
It is impossible to reach them on the telephone. They canceled my appointment at the last minute and then made it impossible for me to get in touch with them. They charged me for services which were covered by my insurance, and if I hadn’t read my benefits statement I would’ve been out $740. They are impossible to communicate with and they have the most annoying answering system. It takes one minute 30 seconds before you can even get to a choice.
Business response:
Hi Martha, I'm sorry to hear this. The Customer Service Team would appreciate the opportunity to learn more, and address these concerns directly with the office: 1-866-767-0890
My fiancé had an appointment booked months in advance for a Saturday and received a confirmation email a few days before. He drives out to the location and the place is closed, nobody is there, even though the website and google hours so they are open Saturdays. He leaves a message. 3 weeks later, still no call back. Trash place.
Business response:
Thank you for bringing this to our attention, Lindsay. I encourage your husband to connect with the Customer Service Team, so they can address these concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
Cannot get a call back or get copies of records
Business response:
I'm sorry to hear this, Eileen. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
RecommendedI got a hell of a deal on great dentures! $850...and my Blue Cross Blue Shield Anthem paid for them 100%!
Business response:
I'm glad you had a pleasant experience, Cora! Keep smiling. - Mitch, ADMI
I recently had my husband’s and my dental work done there, they recommended I apply for care credit to help me pay my out of pocket. I applied and was approved for care credit, I then gave my husband our card to pay his bill. He was then told he could not pay less than $200 on care credit, I figured he spoke to someone new and was misinformed. I left a voicemail for someone to call me so I could pay by phone, never got a call back. I got another bill in the mail so I went in person was told that “per Aspen’s contract with ca... read more
Business response:
I'm so sorry, Alli, to hear about the trouble you're having. This is not the experience we want for our patients. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Cindy, ADMI
Recommended10 out of ten. I will NEVER use another dentist again! in one visit they solved what my town dentists have taken almost two years to do! I called my local Bangor Aspen dental they hooked me up with a appointment within the hour and my broken tooth was removed like CAKE! staff was amazing and really nice. very professional 👌
Business response:
I'm happy to hear that, James. Thanks for sharing! - Dawn, ADMI
Frequently asked questions about Aspen Dental - Bangor, ME
How is Aspen Dental - Bangor, ME rated?
Aspen Dental - Bangor, ME has a 4.4 star rating with 1,023 reviews.
When is Aspen Dental - Bangor, ME open?
Aspen Dental - Bangor, ME is closed now. It will open on Monday at 8:00 a.m.