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Aspen Dental - Louisville, KY (CoLo)

4.5
  • Louisville, KY

About this business

Location details

9351 Viking Center Dr. STE 101, Louisville, KY, 40222, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 5:30 p.m.
Tue07:30 a.m. to 5:30 p.m.
Wed08:30 a.m. to 5:30 p.m.
Thu09:00 a.m. to 7:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
Sat08:00 a.m. to 1:00 p.m.
SunClosed
4.5416 reviews
Diana B.'s profile image
Diana B. 
rating
4 months ago

Quality care, very professional staff, best experience for my family, everyone truly cares about your needs and takes the time to listen to you! Best Dr's ever. Thank you Dr. Ihnen and Dr. Tseng for always taking care of my family! The office manager is absolutely awesome!!! 

Melissa O.'s profile image
Melissa O. 
rating
a year ago

Dentist Dr Seyal was very kind and understanding. Although he was unable to help me right now he recommended someone who possibly can. I will be back 

Business response:

We're glad the team has taken great care of you. Thanks for sharing your experience! 

Kaidi W.'s profile image
Kaidi W. 
rating
a week ago

Irresponsible and shady. I prepaid for recommended service that was reckless and rejected by their orthodontist, despite that the oral surgeon almost did the extraction and they still would not refund me. End of July I had a cleaning and consult for motto aligners. I prepaid ~$1800 for the aligners and 2 planned extractions. Beginning of August, I came in for the extractions and waited 1 hour before being led back. My aligners are not there, so I asked to speak with the dentist to make sure the aligners are being made,... read more

Business response:

Kaidi, we have passed your message along to the management team, so they can address your concerns. -The Customer Service Team 

Chris U.'s profile image
Chris U. 
rating
10 months ago

I went in to get a "consultation" and schedule a cleaning. After x-rays, they proceeded to give me a laundry list of issues and attempted to set up a payment plan, which would cost me over $8,000. I had a notion they were embellishing and up charging everywhere they could. I declined any further services. Fast forward a month later, I went back to the dentist I used for 26 years. I got right in for X-rays and a cleaning. I was essentially told by a trustworthy dentist that everything Aspen Dental suggested was completely unn... read more

Business response:

We are sorry that your experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. 

Karla D.'s profile image
Karla D. 
rating
a year ago

I went there to get a temporary parcel bc I was going on vacation and my other got destroyed and I needed it asap. My first appointment there over 3 hrs , when i was supposed to pick up temporary they didn't have it ready and I was late for work bc I was there almost 3 hrs .I was also interested in a tooth implant, they told me while I was there I had gingivitis and it would be $8000 for tooth implant and gingivitis treatment. Well I don't have gingivitis never have I know bc I had a cleaning a couple wks later no gingivitis... read more

Business response:

I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -Dawn 

Tuwanna T.'s profile image
Tuwanna T. 
rating
a year ago

Made a first time appointment for 11:30am walked in to a full lobby. I asked if they were behind was told maybe. Stepped outside and reserved a call asking me to comeback around 2:30 or reschedule. Super bad business not what I'm looking for in a dentist. 

Business response:

I am very sorry to hear this, Tuwanna. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. – Garlen 

Scott P.'s profile image
Scott P. 
rating
2 years ago

So my wife had called the call center due to a partial breaking .. everything about the experience from the actual call to the non visit due to the wrong time was given , lots of bad info , would not recommend this business 

Business response:

Hi Scott, We really appreciate you for taking a moment to share your feedback. I have passed your concerns along to the team in Louisville with an eye to improving experiences for others. Thank you. - Dawn, ADMI 

Frequently asked questions about Aspen Dental - Louisville, KY (CoLo)

How is Aspen Dental - Louisville, KY (CoLo) rated?

Aspen Dental - Louisville, KY (CoLo) has a 4.5 star rating with 416 reviews. 

When is Aspen Dental - Louisville, KY (CoLo) open?

Aspen Dental - Louisville, KY (CoLo) is closed now. It will open at 8:30 a.m.