Austin Telco Federal Credit Union

Sean Mccabe 

on Google

2 months ago

WORST BANK EVER. My experience with Austin Telco Federal Credit Union has been extremely disappointing. Based on my firsthand experience, I would not recommend this credit union to anyone looking for transparency, responsiveness, or customer-focused service. I place a lot of weight on real-life interactions when forming opinions, and unfortunately, my experience here fell far short of expectations. Communication was lacking, concerns were not taken seriously, and overall service did not reflect what you would expect from a f... read more

C Potts 

on Google

5 months ago

Had a auto loan thru them where i had been paying up to 2 years. Due to recent financial straits - I wanted to refinance the rest of the loan to make lower payments to help me out. I was declined yet am expected to continue to make the larger car payments. I really thought the credit union would take my earnest attempt to work things out. Very disappointed with their service and lack of understanding. 

Aejaz Ansari 

on Google

a year ago

Wanted to get my auto loan refinanced. Did the online application. After few days, I got a call from "kimberly" and as I was working requested for a callback however that was the last time I was able to speak to them. Trued many times to call n if I was able to get someone from customer care, I was told she is busy and will be getting a call back. Which I Never Did. Most of the time the number in Google never gets answered. Weird that they are not interested or just don't have sticky notes I guess 

Bryan Roscoe 

on Google

4 years ago

They pulled my credit to get a rate but then informed me they won't deal with tesla after dinging my credit. I have been a customer for many years but at this point I will not longer be working with them since they refuse to do any title work. 

Chris Y 

on Google

4 months ago

Overstaffed with unprofessional bunch. The location is clearly mismanaged.