This review is way past due but wanted to acknowledge the great service Jan Roberts gave us at Barton Creek Lending. We (finally) closed on our new house in June after several months that the builder was behind on the construction of the home. There were several delays and Jan kept up with us, even taking the time to talk to me while she was away. She worked with us during the uncertainty of when we would close and was always responsive and professional, even when dealing with the builder who gave us nothing but trouble. I h... read more
Great rate and fast process. I've worked with many lenders and I appreciated the speed that Jan Roberts was able to get things done.
It probably helped that I had all of my files ready to go to send/share to her from the outset. Jan handled the overall process great and so did Damian in processing. I'd recommend Barton Creek Lending to others. In fact, I just recommended a friend call them, which is rare for me, but I'm confident they can do a good job. Great rates and fee structure as well as great service. That's what you ... read more
My wife and I worked with Jan Roberts at Barton Creek for lending services to purchase our first detached home. We were very impressed with how organized Jan was and how quick she was to get everything ready for an early closing. Our real estate agent and the title company were also blown away by how professional and timely Jan was. Jan was a true professional throughout the whole process. We let her know we were interested in closing ASAP and she knocked all of the paperwork out very quickly and accurately. We were very imp... read more
I contact Barton Creek because of a rate I found on Zillow. My broker, Tommy, was extremely responsive and helpful. I did not expect that level of service from a mortgage broker. He responded to e-mails during off-hours on weekends.
Jan Roberts did a fantastic job to help me refinance my mortgage. She is very knowledgeable, friendly, thorough, and responsive throughout the process. I was also able to spend as little time as possible and fit in my busy schedule during the process as a result of Jan being organized and efficient. I will not hesitate to recommend Jan and Barton Creek Lending to my friends and family. In fact, I already referred couple of good friends to her.
Jan Roberts is a real "go-getter"! She walked us through the process of a cash out of our home with little pain in record time!!
Thanks to her expert guidance and knowledge of the mortgage industry, her attention to detail in helping us gather all of the necessary documentation, and her efforts to make everything as convenient as possible for us, the customer, we would not hesitate to recommend Jan and Barton Creek Lending to anyone in need of their services.
Jan Roberts did a fantastic job closing our mortgage quickly. She's friendly, very thorough, and she was quick to respond to all the questions I had throughout the process.
Jan from Barton Creek was extremely responsive and helpful. First, I was impressed with the rates and APR they were able to offer. 2nd, Jan was very flexible in looking at different options and arrangements to save me money. Once we got rolling, Jan was very involved and quick to respond, and was always great to work with. I definitely recommend them!
This is my second transaction with Jan Roberts and she has always provided me with all the information I needed. Very responsive, which is what you need when you have enough stress from buying a house or even re-financing. Will always refer her to anyone!
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