Beacon Building Products

Kim Paavola 

on Google

2 years ago

Very frustrating process with this supplier trying to get one window replaced. First walked in their store to get the ball rolling in July, finally got my window in December. They didn't get the order started at the onset, when I asked for an update some weeks later they told me I needed to pay first which is something they didn't ask for when I made the order, then once the window was in they didn't call me to let me know, I had to call them to find out it was ready for pickup. The finished product was fine but they are s... read more

Ken Moredick 

on Google

2 years ago

Absolutely horrible at communication and processing(Grand Rapids location). I placed an order for metal roofing, received an order confirmation, 3 weeks later at the expected arrival date, they inform me that the order was never processed. So we re-ordered it. 3 more weeks... Expected date comes. I call to verify arrival and delivery setup. No return call. I email, no response. For 3 more days I get no response. Finally I get Alex (my original salesman) on the line and he informs me that Metal Sales never received their orde... read more

Tim Vandentoorn 

on Google

5 years ago

After being a customer for years, I will never recommend, or use this Fox Brothers again. After a frustrating time with a sales rep on a warranty issue I was finally handed off to Craig Bates who is apparently a supervisor at Fox. Going back almost 9 months I was told they had ordered a replacement sash for a cracked Integrity window. 3 months ago I was told the window was shipped. Since that time I have emailed Craig twice with no response and today was my third attempt to get some level or acknowledgement. I can only ... read more

Paul Vandentoorn 

on Google

4 years ago

Unbelievably horrible customer service. I needed replacement glass for 3 windows which took 12 weeks to get in, once I finally received them in November 2020, 1 was broken. I have been asking Travis (the service tech) to reorder a new piece since November of 2020 it’s February 2021 and still have not even received an answer, if it is ordered. I have been contacting him every couple weeks and can’t get answers. 

Tracy McDiarmid 

on Google

7 years ago

After calling 4 different siding suppliers and coming up with nothing, I finally called Fox Brothers, who went out of their way to help me get the exact siding that I needed. I needed 3 squares and they only had one in stock but he called around to their other locations and found me the other 2 squares and will be ready for pick up next week. Thank you so much. Fox Brothers will be at the top of my calling list from now on.