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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm not sure where to start, But the service department has to be the worst department ever. when you call to schedule for a repair, they have no idea what they are doing. about 5 times had to call and inform the same office that we didn't want a certain technician out at our house, and we called 2 days before to check to make sure they wouldn't send him out but day who's at the door, The tech we asked them not to send, They don't understand basic communication skills, there is an associate in the service department names **... read more
I have just read a bunch of the reviews on the BBB site and I wish I had come here before purchasing my leather sectional. I bought this sectional and waited 12 weeks for it because it was coming from ***** and I took in July of 2023. By August of 2024, the sofa was sagging and hitting the floor. I called them and before I could say much, they started saying it is NOT in warranty. I said that I understood because it was 1 year and 1 month (however, i really do not understand how this little time can show such a problem). The... read more
We recently purchased a recliner, sofa and a love seat. The sofa has recliners at each end and one of them is not working. It catches on something on the way up and makes a metal snap sound when fully open and then you have to fight with it to close. This started happening on the very first day it was dropped off at my house. I called Bernie's and Phyls and was told by ****** who works there that there is no warranty. It is as seen and as shown. No apologies, no we'll take care of it, nothing of the sort. I did get a, I'll s... read more
Ive always bought my furniture from Burnie and Phils. Less expensive than other places. Just about 2 years ago I bought a second home in *************. I bought an entire house of furniture and at the same time bought all new furniture for my house in ma. *** spent well over 50 k with them . In the last couple of years. I also bought an extended warranty for 5 years. The sales woman told me it would cover any issues. I had several small issues from damage done during delivery. ( this was on my ************* delivery. After a... read more
I have purchased 2 seperate living room sets from this store, both broke within 1 year, poor quality. Overpriced furniture should definitely last longer. The biggest issue I have would be their "furniture protection plan" I purchased the plan with both sets and now I am seeing a pattern, they claim they will come out and fix any (non-pet damage) when I called they were unable to have someone come out for 3 weeks, and now they are stating my couch is not covered under the protection because of "accumulation" so I have 1 back ... read more
Beware of Delivery of close out furniture!! I purchased sofa and chair ! Sofa came 4 times broken ! Bernie&Phyls send closeouts to another location to be dispatched by independent movers. They give the movers broken items to deliver ! They get reimbursed cost of items which is a lot more than consumer pays from back room cloeouts ! ******************************* is regional manager he refuses to call consumers back ! Corporate office just puts you back in touch with same store nothing gets resolved! ****** at Saugas store p... read more
My experience with Bernie & Phyl's began on June 29, 23.On this date, I was assisted with Sales Consultant, ****. I choose a four draw lateral file cabinet and a small armoire. **** told me that these were from the Archbold series, one of their top of the line products, solid wood and made by the Amish. I purchased the two pieces for a total of $3453.73. On August 16, 23, the first delivery was made. One in my home both the delivery staff notice numerous defects in both pieces. He took pictures and I marked them the with blu... read more
Bought a couch, chair and ottoman 5 years ago. The fake leather started peeling a year later. they came out and replaced the pieces. 6 months later, more peeling was happening. They said oh that was a courtesy the first time and the insurance doesn't cover it. They refunded the insurance. Now I have no insurance. The pieces they fixed the first time started peeling. More and more peeling. Called, sent pics, found the manufacturer and they said it was Bernie and Phyl's problem. Bernie and ****'s would not replace the furnitur... read more
bait-and-switch tactics were used on me since i financed over $12K worth of tempurpedic ****resses, bases and remotes on sunday in the hope that this new setup will help me to stop snoring & the ****ress sales guy told both me and my wife that we would need to sleep on the ****resses for at least ****************************************** order to return them if we don't like them so we agreed and delivery was made yesterday yet when my wife went to find out bedding size needed she saw the sales comments which were hard to f... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 522 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open on Monday at 9:00 a.m.