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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well Im glad that these reviews confirmed how I felt in their store. I arrived early right at opening. I was literally the only customer in the store and the sale guy could not even stay with me to show me anything or answer questions. He just pointed to where the recliners were. I found exactly what I wanted at lazy boy. More importantly was how I was treated and how kind the sales woman was. She really listened. He did not, glad I trusted my gut.
Warranty they sell you is a scam. They have no problem taking your money for it but when you need to use it they come up with every excuse why they will not cover it. They try to use excuses with out having any proof of what actually is going on. They just use loop holes to not cover anything. Reading the complaints not sure how they keep getting away with this
Ordered furniture that was delivered yesterday. Had them take back the desk since the leg was broken off. The delivery guys tried to throw a s**** in the leg to hold it together. The leg fell off as they were carrying it back to the truck. I stepped outside to see what they were bringing in next and caught them s******* something into the headboard of the bed I bought. Once they got it inside I checked it overand sure enough the sliding storage door on the headboard was broken and they tried to s**** the broken pieces of woo... read more
DO NOT BUY FROM HERE!!MANUFACTURE DEFECT!!!couches are made very poorly.ripping at the seams.they lie about the warranty.say it is 2 years and when you call for service they say only 1 year.now i have a 2,000$ couch that is falling apart!!
DO NOT BUY FROM HERE!!MANUFACTURE DEFECT!!!couches are made very poorly.ripping at the seams.they lie about the warranty.say it is 2 years and when you call for service they say only 1 year.now i have a 2,000$ couch that is falling apart!!
Most of our order delivered but 2 pieces were damaged. Notified customer service immediately. I was notified 2 weeks ago that one of the replacements had arrived and the chair that I had ordered was also available for delivery, but I cannot get a delivery date. I do live 250 miles from the ********, ***** store and paid a $500 delivery fee. The office manager was unable to help with a delivery date because whom ever handles the long distance deliveries was not available and was told it could be another month. Totally unaccep... read more
This would be 0 if possible!I ordered a bedroom set that was delivered in April 2022 and the dresser was delivered damaged. Second time, damaged. I was assured the next one would be gone over carefully before being sent out...DAMAGED! Fourth try, again promised it would be checked over carefully...DAMAGED!! Fifth time? Yes, DAMAGED! I am beyond disappointed with the lack of quality control and no one caring enough to do what they promised...check it carefully before delivering! Now I am left without a bureau to match the oth... read more
Terrible customer service. Absolutely worst corporate managers. To make it worse after the corporate manager did not resolve my issue I tried to call customer service back and had them pick up the phone and slam it down 20 times. ***** called me a terrible human being because this is the 4th*** time we have needed to pieces replaced on our leather sectional due to their fault in warehouse/delivery. Issue still unresolved.
Do not do business with ************************************************ My fiancee and I ordered furniture through *********************************************** and on the delivery date, the movers dropped the drill and damaged our wood floors. I have called *********************************************** over 6 times to provide me with the moving company that they sourced out liability insurance., No one calls back and yes over 6 times and when I talk to nonmanagement staff they simply tell me to go directly to the movin... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 522 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open on Monday at 9:00 a.m.