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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bernie and Phyl's....what a rip off. They took my money for a custom upholstered chair. They ordered it. They called me to say it would be ready for pick up in their Nashua store on September 24th, 2018. I called this morning, September 29th, as it says call before pick up. Guess what....it's not there. Andrew, who is clearly new, said, the form says it will be there on October 1st. I say...you guys called me, to say it would be there on the 24th...he says, oh yes, it says it would be here on the 29th, I don't know why they ... read more
Bernie and Phyl's....what a rip off. They took my money for a custom upholstered chair. They ordered it. They called me to say it would be ready for pick up in their Nashua store on September 24th, 2018. I called this morning, September 29th, as it says call before pick up. Guess what....it's not there. Andrew, who is clearly new, said, the form says it will be there on October 1st. I say...you guys called me, to say it would be there on the 24th...he says, oh yes, it says it would be here on the 29th, I don't know why they ... read more
Bad service! My wife and I ordered a TV stand and a couch (under my wife's name Jie). They lady over there helped us placed the order and promised that we will get them in one weeks. However, they TV stand never came. We called once after two weeks and they told us that they need to reoder it and might take another two weeks. Well, we waited and nothing happened in another two weeks! we called again, the manager said the item was backordered and either we need to wait for it or just cancel it???? He also said that he won't b... read more
Bad service! My wife and I ordered a TV stand and a couch (under my wife's name Jie). They lady over there helped us placed the order and promised that we will get them in one weeks. However, they TV stand never came. We called once after two weeks and they told us that they need to reoder it and might take another two weeks. Well, we waited and nothing happened in another two weeks! we called again, the manager said the item was backordered and either we need to wait for it or just cancel it???? He also said that he won't b... read more
My custom couch is MISSING and the store is MISLEADING! I purchased a $2100 custom-made couch from B&P's Braintree Store in the beginning of August with the expected delivery timeframe of 4-6 weeks. I was fully charged for the couch two days after I visited the store. On week 5, I called the store to confirm the delivery date and was told I was only on week 3 and my order had been delayed due to the manufacturer. Come to find out, my order was not placed until NINE days after I had been in the B&P store because of the "tax f... read more
My custom couch is MISSING and the store is MISLEADING! I purchased a $2100 custom-made couch from B&P's Braintree Store in the beginning of August with the expected delivery timeframe of 4-6 weeks. I was fully charged for the couch two days after I visited the store. On week 5, I called the store to confirm the delivery date and was told I was only on week 3 and my order had been delayed due to the manufacturer. Come to find out, my order was not placed until NINE days after I had been in the B&P store because of the "tax f... read more
Horrible customer support. You get product warrenty purchasing online. I bought a $1,000 sofa after two years falling apart. Horrible quality!!! After reaching out regarding warrenty 5 months later still an issue. After me asking them to explain to be their warrenty process and wgy it takes to long that they need to remove my sofa from my home, I was advised “ it’s none of my business how their program is run” highly disappointed- I will never purchase from them !!
Horrible customer support. You get product warrenty purchasing online. I bought a $1,000 sofa after two years falling apart. Horrible quality!!! After reaching out regarding warrenty 5 months later still an issue. After me asking them to explain to be their warrenty process and wgy it takes to long that they need to remove my sofa from my home, I was advised “ it’s none of my business how their program is run” highly disappointed- I will never purchase from them !!
I purchased a leather recliner in 2015 for my husband in the Hyannis, Mass. store. I believe it was June 2015. It was just over one year old when the problems started. The leather on the back wore away in a large patch. I had purchased a 5 year protection plan. A technician came to examine it and it ended up that they provided a replacement back section. That took some time and effort. Now on the replacement back once again (same area) a patch has worn away and one of the arms is falling apart. I called customer service to r... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 522 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open on Monday at 9:00 a.m.