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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a large 3 piece bonded leather reclining sectional 6 years ago from Bernie & Phyls. 5 years in, it started to peel, just out of our warranty protection period. I called them, and they told me there was nothing they could do. They then referred me to an upholstery repair guy in Massachusetts, who told me he "doesn't touch the stuff"!!!! We feel completely cheated.
Bernie & Phyl do not care about unhappy customers. I will never make another purchase from them. I purchased a mattress set from them on 7/23/17 in the amount of $745.00. on 7/24/17 I called their corporate office and left a message for the general manager, nick p********** to call me. never called me. on 7/26/17, I left another message for him to call me. he never called me back. on 7/27/17 I called the corporate office and asked for nick p*********** email address. I emailed him and he has not responded.
Bernie & Phyl do not care about unhappy customers. I will never make another purchase from them. I purchased a mattress set from them on 7/23/17 in the amount of $745.00. on 7/24/17 I called their corporate office and left a message for the general manager, nick p********** to call me. never called me. on 7/26/17, I left another message for him to call me. he never called me back. on 7/27/17 I called the corporate office and asked for nick p*********** email address. I emailed him and he has not responded.
This has been the worst experience I have ever had with Bernie & Phyl's. We had ordered a leather couch on March 5, 2017 and was told it would be 10-12 weeks until we recieve it. We have called numerous times and every time they add on another week. Today I finally canceled the paid order. The best part is even today the could not give me any information on the status of the couch. Why sell a product you can't guarantee? They don't even have it! I will defiantly share my experience with my family and colleges.
This has been the worst experience I have ever had with Bernie & Phyl's. We had ordered a leather couch on March 5, 2017 and was told it would be 10-12 weeks until we recieve it. We have called numerous times and every time they add on another week. Today I finally canceled the paid order. The best part is even today the could not give me any information on the status of the couch. Why sell a product you can't guarantee? They don't even have it! I will defiantly share my experience with my family and colleges.
Don’t ever buy anything from this store. We paid over 3K for a new sectional couch with recliners and a 3 year warranty. Couch started falling apart within a year. They came out to look in January and we were informed all parts need to be ordered from China and would take around 12 weeks. 12 weeks has come and gone and still nothing. It’s impossible to get updates from the service number and we’re stuck with two recliners that don’t work and a couch that is literally falling apart. They sell junk and their customer service i... read more
Don’t ever buy anything from this store. We paid over 3K for a new sectional couch with recliners and a 3 year warranty. Couch started falling apart within a year. They came out to look in January and we were informed all parts need to be ordered from China and would take around 12 weeks. 12 weeks has come and gone and still nothing. It’s impossible to get updates from the service number and we’re stuck with two recliners that don’t work and a couch that is literally falling apart. They sell junk and their customer service i... read more
Quality of sofa was poor and when trying to file claim on protection plan, was told it wasn't covered. Despite, the plan explicitly stating it covered what I was claiming.
Quality of sofa was poor and when trying to file claim on protection plan, was told it wasn't covered. Despite, the plan explicitly stating it covered what I was claiming.
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 522 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is open now. It will close at 5:00 p.m.