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Best Mattress
- Mattresses
- Las Vegas, NV
About this business
Location details
7220 Dean Martin Dr, Las Vegas, NV, 89118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought a mattress end of December for sister visiting out of town. She slept on it 4 nights before home. She asks if it can be returned for a softer one. Went in and they say have to wait and try for 30 days. "Why my sister won't be back for a long time?" It says here on your contract. Wait the time. Go back and find mattress. They have to order it. Today March 2nd they come and say mattress smells like smoke and won't exchange. Are you just smelling me? My sister doesn't smoke. Are you claiming my smoke got under the door? ... read more
I purchased a mattress about 3-4 months ago. It was Sealy mattress , the total price was about $2000. Two months after the purchase it slowly start to sink. After giving me and my girlfriend back pain we decided to go back to the store and see what can be done. The sales person very rudely told me that mattress is like a "slice of bread" and when water touch the bread it go down, lol, And said that my body oils took down the mattress. I'm 35 years old and weight only 135 lbs and it shouldn't be the case of a $2000 only holds... read more
Business response:
We are sorry to hear Mr. B***** is unhappy with his purchase. His original purchase of a Kelburn was made June 4th, 2020, with delivery being made June 5th, 2020. Within 2 days (June 6th, 2020) he went in and made a re-selection to a Trust mattress stating the bed was uncomfortable. Then he returned to the store 4 days after that (June 10th, 2020) and stated he wanted a mattress that Best Mattress does not carry. He insisted this was the mattress he wanted and requested we special order it for him. He signed off that he unde... read more
Best Matress store is the worst ever I seen before starting with customer service and finish with the quality of produce , I will never go there anymore and I will tell to all my friends and coworkers never shop at best Matress store , they just find the way how easy to go away from all issues instead of giving good customers service, THE WORST PLACE IN LAS VEGAS!!!!!!!
Business response:
We are sorry that you have soiled your product. We here at Best Mattress believe in excellent customer service and will always, as we have done for you, go above and beyond to ensure our customer's satisfaction. For any further inquiries please contact Best Mattress Customer Service (XXX) XXX-XXX.
THIS COMPANY HAND WROTE A MODEL NUMBER ON A MATTRESS THAT WAS FAR LESS SUPERIOR THAN THE MATTRESS I PAID FOR. DO NOT DO BUSINESS HERE, EVER. I HAVE TO HIRE AN ATTORNEY TO SUE THEM TO GET MY MONEY BACK.
Business response:
Mr. Picard De Mueller has been made aware of his mattress' ineligibility for exchange as his purchase receipt, as well as signed delivery ticket, is noted in multiple areas with his exact delivered items . We apologize that Mr. Picard De Muller does not find his mattress to be comfortable. As Best Mattress is committed to customer service and satisfaction, our offer to assist in other ventures that may help find comfort still stands with no expiration.
I purchased a mattress from the Best Mattress **** west Rainbow Blvd, Las Vegas, NV XXXXX location. I wasn't completely satisfied with the product or the service of the Salesperson,Russ; and more so the Customer Service Representative and the way they handled this matter, for this reason. I called and spoke with the Customer Service Rep. by the name of Kayla. She aquired all information of my customer # and knew every part of my dissatisfaction. Upon this transaction- we came to an agreement of a Return of my finances wih ap... read more
Business response:
Here at Best Mattress, we believe in excellent in customer service and care. Best Mattress has offered to exchange your ineligible items within the discussed terms. We apologize that you are not satisfied with this result. Our Memorial Day Sale runs until June 5th, 2018. You may certainly find a great deal during this time! For further assistance please contact Best Mattress Customer Service. Thank you. -Best Mattress Customer Service (XXX) XXX-XXXX.
I moved to Las Vegas a few years ago and have already purchased several mattresses and bed frames from Best Mattress. They are a straight up company with great products and fabulous prices. The many locations make it easy to do business with them. My wife and I are 100% satisfied and happy with their products and we sleep soundly each night with no complaints.
Business response:
Thank you very much for this positive review Ken! We appreciate your return business and will always strive to bring you the Best Mattress at the Best price. Enjoy your sound sleep!
Frequently asked questions about Best Mattress
How is Best Mattress rated?
Best Mattress has a 3.6 star rating with 42 reviews.
When is Best Mattress open?
Best Mattress is open now. It will close at 6:00 p.m.