Better Mortgage

Name: Better Mortgage
Address: 3 World Trade Center 59th Floor, New York, NY, 10007, US
Telephone: (415) 523-8837
Price range: $$
Rating: 4.4

4.4

★★

6672 reviews

|Mortgage Lenders|New York, NY 10007 United States

3 World Trade Center 59th Floor, New York, NY 10007 United States

Open 24/7

About

We believe homeownership should be fast, transparent, and low-cost. For everyone. Homeownership is a huge part of our economy. Housing overall is a $33 trillion business, and mortgages account for $15 trillion. Yet home finance operates in the same way it has for decades — through opaque systems and expensive intermediaries whose interests are misaligned with consumers’. That’s why Better.com is redefining the homeownership process from the ground up. We’re using technology to make it faster and more efficient, and humans to help make it friendly and enjoyable.

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4.4

★★

6,672 reviews

5★5,280

4★444

3★124

2★121

1★659

44 reviews have no rating

Reviews(3221)

Google Reviews(3451)

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alexandre jacquillat on Zillow

★★

8 years ago

A good firm for a fast pre-approval process. John helped us with a few hurdles on the way and was very fast and resourceful. Personally, he was much more understanding and flexible than many of his peers.

mission peak on Zillow

★★

8 years ago

Spent 2 weeks with them, sent all doc and finished e-sign then told me they cannot do the loan due to my debt ratio. Why didn't calculate the number earlier. wasting everyone's time

Business Response:

We apologize for the inconvenience you experienced in completing your loan with Avex Funding. We take customer feedback very seriously and are committed to delivering an excellent customer experience. Please reach out to us at satisfaction@avexfundingcorp.com so we can help to resolve this as best and soon as possible.

jbbones on Zillow

★★

8 years ago

Kevin Ansari was very helpful along the way to securing my home loan. He was able to give me many options. He answered or returned phone calls quickly.

jacnasti on Zillow

★★

8 years ago

DO NOT USE AVEX! yes, I'm shouting as loud as I can. I wish I read the Yelp reviews before we had our horrible experience with them that led to inexcusable delays in approval, many mistakes on their forms, much higher fees than disclosed on their original "truth in lending" statement. We used Avex for a refinance/cash-out on our home. We went with them because they seemed to have the lowest rates and reasonable fees. Everything took far longer than promised and wound up costing us thousands of dollars more in fees than initially projected.Their final HUD statement that we had to sign (or face starting over) had significant dollar errors, and when we called to have those corrected, it led to further errors on the final cash-out. There was continuing frustration of small errors (wrong addresses, wrong names) and large errors (wrong calculations) on their paperwork. When we finally closed, we were told we would have our cash in 3 business days, but it turned out to be the following week. And when they finally wired the money, they made an error in the amount wired, (no explanation or excuse) and we had to wait even longer for them to correct this. Along with immeasurable anxiety and upset, Avex errors resulted in:- our paying 5 days interest on this new loan for which we did not have our money. But, our former mortgage holder did not have theirs either. So we also had to pay additional interest on our old mortgage. - paying nearly $750 in penalties because the project we needed the cash for was past its deadline.- many hours of our own lost work because we had to keep taking time to double check, follow-up and pursue answers that were not easy in coming. Responses to issues by Avex sales person Kevin Ansari and underwriter John Moffatt were completely unsatisfactory. I am not sure who has oversight of these online lenders, but I hope no one has to go through what we did.

Business Response:

We do apologize for the inconvenience you experienced in completing your loan with Avex Funding. We take customer feedback very seriously and work hard to deliver an excellent customer experience. After our conversations and actions last week, we hoped that you understand that your experience is not the way that Avex Funding conducts its business. On behalf of all of Avex Funding we appreciate your feedback and allowing us the opportunity to work with you to conclude our business.Thank you and please feel free to contact me directly with any further concerns.Jerry SelittoOffice of the President

hipwrd64 on Zillow

★★

8 years ago

Called after hours with some basic questions about their loan products. Call routed to offshore customer support. Rep kept insisting that he could not look up rates because it is after hours, even though my questions were about basic product offerings like options for negative points, float downs, closing assistance, etc. After a while, he just hung up on me. Called a few days later during business hours and talked to a loan officer. Seemed quite knowledgeable, but the initial bad taste and better offerings from a major-name competitor drew me away.

bjruddock on Zillow

★★

8 years ago

Dealing with Avex Funding was a pleasure. The rate I received was the lowest I found and their knowledge and follow through was perfect. The entire process went smoothly from start to finish. My final costs were on par with the GFE and the loan closed well before the lock expiration.

NJSel on Lendingtree

★★

8 years ago

Very good experience My end to end experience with AVEX Funding was very good. They provided timely response on all questions and very prompt on making sure all the documents are provided. Rate was very competitive compared to other banks. I appreciate the business with them and would be willing to refer them to friends.

Business Response:

Hi NJSel, it’s great to hear Better was one of your top choice lenders. We strive for customer delight and are thrilled you were happy with your experience. It was a pleasure working with you and thank you again for choosing Better. Sincerely, Megan Bellingham (Head of Mortgage Operations)

mesatya on Zillow

★★

8 years ago

Went thru AvexFunding for Refin. The time taken was short (~3 weeks). Good thing it was done all over email and ph, so i did not have to take any time-off or drive to Avex office. My interactions were with Arpita Patel, Arpita was responsive and helpful.

satadalb on Zillow

★★

8 years ago

Recently AvexFunding helped me refinance my loan on my investment property. My case was not straight forward since it involved multiple loans and line of credit that I wanted to consolidate and combine in a single loan. After talking to multiple loan agents and having a bad experience with another loan agent, I finally contacted Semin Vilani from AvexFunding. Semin gathered some basic info and immediately gave me rates that were the best that I could find at that time. Arpita Patel was assigned as my loan officer. I found Arpita to be very responsive and professional in her behavior. She helped to collect all the docs necessary for the refi. I will admit that due to the complexity in my case, it took a while to collect all the docs and AvexFunding worked patiently with me throughout the process. It took approx a month for the refi to close. AvexFunding took care of most of the charges and it was almost zero closing cost to me, I will like to thank Semin and Arpita for closing the loan on time and to my satisfaction. Pls keep up the good work.