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Big Red Plumbing
- Plumbing
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called in after finding a drain line leak. They were available for same day service. From the beginning, communication was excellent and I was advised that Dillon would be the person showing up, as well as a time window of estimated arrival. Dillon showed up on time, and texted when he was on his way with an ETA. While completing this task, we noticed that the pipes downline had a lot of build up of grease etc. After taking measurements, Dillon advised that it was likely caused by the pipes not being properly slope... read more
Our hot water heater decided to be a problem. I called Big Red and they were able to help me within about an hour of my call to them. They were amazingly friendly and polite. Dillon called to let me know he was on his way and asked if he could pick me up a coffee! I declined but I thought that was a level of customer service I have never experienced! After looking at the water heater, he provided 3 options with explanations for each. He accepted my choice without pushing me to select a higher cost option. He was quick and e... read more
Dillon was absolutely amazing! The service had him out in less than 24 hours. He kept us in the loop as to his arrival. Then he gave us all of the information so we could make an educated decision on what we needed done and when. We would certainly have him out to help us again. Not only was he very kind and clear in his explanations, he was professional and offered a ton of tips for the future. (He was also super sweet to our dog. That gets anyone kudos.) His no pressure take on everything made us feel as if we were in grea... read more
Quite pleased. We were out of town and got a leak notification from the city. Big Red got someone out two hours after I called, the located the exterior leak, and attempted to resolve. When the frost hydrant ended up being too deep to manually dig down to, despite having spent and hour locating and two hours manually digging the hole, Dillon was just going to charge a diagnostic fee of $99. I insisted we pay him something more. First time for everything I guess. Communication was super clear the entire time, from the of... read more
Big Red Plumbing is the best! Recently we had them come out and estimate our hot water tank replacement. After the service call to see the house and location of the tank they promptly sent over a couple estimates. Any questions or concerns were addressed beforehand and swiftly. The text message updates about scheduling and arrival times were really handy. Dillon also handled our chaotic household with grace and humored my kids by looking at the 100 toys they just HAD to show him. They really did make the whole process so ... read more