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Black Bear Diner Tucson
- Restaurants
- Tucson, AZ
About this business
Location details
6095 E Broadway Blvd, Tucson, AZ, 85711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Food was cold --biscuits & gravy were cold pancakes were not hot, butter would not melt bacon was burnt. Sausage was fine. Scrambled eggs were just warm. Not a very good experience
I have visited this location at least 20 times since it opened last year. I honestly question why I keep returning. It is because when you get it right, it's fantastic. Therein lies the problem. The food coming out of the kitchen is SO inconsistent. When I order breakfast, I order the same thing each time, and I should get the same meal served each time. The first problem is how your cooks cook the eggs. I always specify with the waitperson, if I order my eggs over medium, that means no runny whites, correct? I shoul... read more
Business response:
Hi Kady, Thanks for taking the time to reach out to us and for your consistent patronage since we opened last August. I'm very sorry to hear that your eggs haven't been being made the way you like them. Eggs are something that everyone has a different preference on and use different language when ordering so the consistency part is really every single guests different perspective. We do our best to make what each guest requests and most of the time are able to meet that goal the first time. Sometimes it takes more than one... read more
I am writing as I never received my birthday meal coupon.
Business response:
Hi Madison! It looks like we have a major glitch with your profile :( You have not received any emails from us since joining the Bear Lover's eClub! I have a ticket in to IT to fix this and a Birthday Offer is schedule to send to you today. It does have a 2 weeks expiration date attached to it, so we hope to see you soon! ENJOY ~Denise Hi again! Found it - you just signed up this morning so it would not have sent you a Birthday Offer from 2 months back :( However, I have scheduled it to go out today for you - Enjoy!
Have been there and really it. Did go back when we walked in 1. employees where not happy 2. 30min befor we were served 3.the it toke 5min more to change employees 4. Our eggs were well done chicken fry stark taste LIKE flour 5. Hasbrowe Barn 6. F for all service
Business response:
Good Morning Solia, Thanks for reaching out to us in regards to your service and meal yesterday. I'd like an opportunity to speak to you about this personally. If you could reply with a phone number I will give you a call. Thanks again for the feedback. I look forward to hearing back from you soon. Andrea Weber General Manager
Our Server was great Laura the Cashier Abigail was not trained how to reprint a receipt on the POS had to get the manger and that where it all started. The manger should have been there during the whole time the issue was happening with the credit cards. Everything was good until we were ready to pay our bill and the POS system was for credit card processing was down and we were told to pay cash which we did not have on us we only had our credit card or they would write down our complete credit card information which all cre... read more
This was my first time at your diner and probably my last as noted below. 1-Silverware looked very dirty but it was probably hard water stains I would recommend that your dishwashing water be tested for temperature and hardness. You may need a different soap. I probably will not be back. 2-I had a Taco Salad- I should have been forewarned it was huge enough for three people. 3-The lettuce was fresh and good. 4-The hamburg and refried beans were dry and did not taste good. 5-I was looking forward to eating the crispy shell, ... read more
So sorry to say that after enjoying several meals at your diner that dinner was a complete loser. I had a turkey club minus the ham. I couldn't wait to try your home cooked turkey. In essence I had an un toasted bread sandwich with practically 3 ounces of protein. There were hardly any fries on the plate to at least give me something to eat. Still hungry I ordered the peach cobbler. At last something good! Out came a cold soggy rubbery excuse for cobbler. As a food industry professional I feel incredibly let down. Where are... read more
Device took an hour. Was told only two cooks. Messed up order and did not correct. Tried to call manager and no one answered. I own the tucson chess center right next door and it would be difficult to recommend the s location.
Business response:
Good Morning Robert, I am sorry to hear about your poor visit in my diner. We unfortunately were having a bad day and I am really sorry that it happened. I would love an opportunity to make things right. If you would please provide a phone number I will reach out to you soon. Have a great day! I look forward to hearing back from you. Thanks, Andrea General Manager
We have been to other Black Bear Diners, sadly this location has already fallen prey to the mediocre mentality of the city it is located in. Corp should really step in and involve some QA personnel to straighten this out before they become a restaurant of the past as so many in this city have for these same reasons.
Business response:
Good Morning Paula, If you could provide any details about your visit or what prompted your feeling of mediocrity, I would happily be able to correct the concern. I'm sorry we have disappointed you and I would like to make it right. If you would please reach out with a few more details and a phone number I will give you a call. Have a great day, I look forward to hearing from you. Andrea General Manager
Frequently asked questions about Black Bear Diner Tucson
How is Black Bear Diner Tucson rated?
Black Bear Diner Tucson has a 4.3 star rating with 5,435 reviews.
When is Black Bear Diner Tucson open?
Black Bear Diner Tucson is closed now. It will open tomorrow at 6:00 a.m.