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Black Bear Diner Tucson
- Restaurants
- Tucson, AZ
About this business
Location details
6095 E Broadway Blvd, Tucson, AZ, 85711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
It’s at my mother today for lunch it was our first time to be there we get seated OK. We got served or drinks by the hostess. Will you look at the menu and sat there ,and sat there ,and sat there , And sat there after about 10 to 15 minutes we got up and left. I really want to try this. But now I have second thoughts.Was very disappointed. If you have any questions please feel free to call.
Well for one the food was burnt and frys over cooked, the corn bread was burnt so bad it had a black hole. Pancakes we're crispy. Had to wait along time for refills. I stop some girl and sent the corn bread back to the kitchen. Cause was hard as a frisby. Girl seemed put out!!!! Are waitress was pleasant but our food sucked and it was way over priced!!! We paid almost 60 for our burned food. My husband was pissed cause it was are 2nd time there and something happened again. Last time we came they never brought my dau... read more
Business response:
Good Morning Jill, I'm sorry to hear your visit wasn't up to our high standards. I apologize for your cornbread being burnt and have followed up with my team to ensure this doesn't happen again. I'm sorry you gave us a second chance after messing up your daughters meal the first time and then had sub standard food on the next visit. We really do try our best everyday and I am sorry that didn't show this time around. I would like to invite you to give us one last shot to make things right. If you would like to reply to this ... read more
after we were seated we waited over 15 min. without seeing a waitress or waiter.this is not the first time we have had to wait an excessive time for service.it seems every time we come in and order something there out of it,salmon,salad dressing,soup,to go boxes to name a few past experiences at this location.my wife is from central california and we are quite familiar with black bears quality service and excellent food.how ever not at this location.
Business response:
Good Morning Harry, Thank you for reaching out to let us know about your dining experience. Our goal is to get to the same quality and standards as you have grown accustomed to from our well established diners in California but with a brand new team here in town we still have some opportunities. We unfortunately fell short of our training goals on your visit and I do apologize that happened. I will make sure we continue to coach our servers on fast and prompt service moving forward. We also are having a learning curve with s... read more
Been here before and we loved it. Brought friends how embarrassing couldn't put a fork through my potatoes have the worst waitress she was so damn rude. Complain to her about our potato she did not care still not followed drinks I dropped $65 here and I'm coming back because your waitresses so rude can't find my receipt don't know her name but she did have red hair
Business response:
Hello Janice, Thanks for reaching out and letting us know about your visit. If you can give me a description of your server or anything more about your experience that would help me pin point whom this was so I can address this with the server in question, I would really appreciate it. I am very sorry that this happened and embarrassed that we did not take great care of you and your friends on this visit. I look forward to hearing back from you and would love an opportunity to make things right. When you have the chance, ple... read more
you need a general question option - never eaten there but this is the only way to ASK a question - does tucson have liquor license? (name and email already completed . . . this is not user friendly)
Business response:
Hi Sharon, yes we do have a liquor license. We only bottled beer, wine, and mimosas. Sorry the website was giving you some trouble. We look forward to having you dine with us!
We waited for over 40 mins for dinner and truly disappointed as we are used to black bear diner in Sacramento great friendly service. Our server didn't know where she was she was dazed and confused Mitzi was worried about a larger party. We have never been treated like this at a BB diner ever. I was truly disappointed as I was looking forward to dinner with my family. The management was also helping with the large party and a table of 4 was too much. When we walked out after 45 all her offered was a meal No apology or to fin... read more
Business response:
Good Morning Leticia, I want to apologize for your service on Monday evening. We try our best everyday to ensure everyone receives excellent food and service and unfortunately fell short of that goal on Monday night. We have made some staffing and management changes these past few days to ensure this doesn't happen again. I would like to personally invite you back for your next meal on me. I am hoping you will be gracious enough to give us a second chance. If you would respond to this email with your mailing address I will... read more
I sent a private message on Facebook with a picture. I ordered coffee and was told they were out, only decaf. So, instead of breakfast, I ordered the Parmesan Cheeseburger. I was told it would be cooked medium well, which is perfect. I've a burger at your diner before, so I know it's possible. One bite in and the center was cold and very pink. When our waiter finally came back, I asked him what he thought and he said "looks right". I asked if they could do it again. My original plate came back. Watermelon slice and fried are... read more
I don't know if the volume of customers affected the wait staff, or management was not prepared to handle it, but we were seated fairly quickly. After waiting at our table for 15 minutes I went to the front to see if we could get someone to serve us, even though there were staff walking by our table most of the time. Once service was rendered overall it went smoothly until we were done and needed to go boxes for the food we didn't eat. This took another 10 minutes before we could get someone to help. We also noticed other pe... read more
Business response:
Hello Benjamin, Thank you for reaching out. I appreciate that opportunity to coach our team on speedy service. Thank you for giving us an opportunity to improve. Have a great weekend!
Our server, Sage, came to our table after fifteen minutes and said hopefully you haven't been waiting too long. I tried to order the sirloin and she said that you don't carry it any longer; good thing because it wasn't a very good cut of meat. We ordered the tri- tip and the tri-tip combo. Not my favorite cut of meat. Asked if I needed more unsweetened tea. Left for five minutes and asked me the same question again when she came by the table. Finally received my tea and my daughter needed lemonade. My husband had to st... read more
Business response:
Hi Shannon, I emailed you separately if you'll check your inbox :)
Frequently asked questions about Black Bear Diner Tucson
How is Black Bear Diner Tucson rated?
Black Bear Diner Tucson has a 4.3 star rating with 5,435 reviews.
When is Black Bear Diner Tucson open?
Black Bear Diner Tucson is closed now. It will open tomorrow at 6:00 a.m.