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Black Bear Diner Willows
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Service here was horrible we waited for a long to receive our food. Our food was brought out and was extremely over cooked and French toast were under cooked. Everyone else who was there was being served quickly. Huge disappointment from traveling all day from Washington state.
Business response:
Thank you for providing your feedback and letting us know about this issue, Janelly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We waited over an hour for our food, while several other tables that arrived after us were served first. No one checked in or gave an update until we were about to walk out then suddenly our food was "ready," so we just took it to go. The service was slow, unorganized, and frustrating. Not what we expected at all.
Business response:
Guadalupe C. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The Cobb Salad was horrible and took over an hour to make. Chicken was over cooked and cold - twice. Asked for no onion but there were plenty. The waitress that took our order disappeared and the waitress who followed did her best. Two tables walked out while we waited for our food. Bad experience and won't be back. Real lack of management.
Slow, slow, slow. Friendly staff, extremely slow service. If your not a local you will get ignored. Convenient access to the I5, clean. Didn't get served food and left after 30 minutes.
Slow, slow, slow. Friendly staff, extremely slow service. If your not a local you will get ignored. Convenient access to the I5, clean. Didn't get served food and left after 30 minutes.
Good morning, we are a family of 6, was excited to have the kids try Black Bear Diner In Willows, CA. We walked in and the middle aged server yelled out to the chef, looks like we got 6 at the door before she even greeted us, seemed rude. She cleaned a table or two and then said follow me this way as she walked thru the wait station where they keep all the coffee cups and employee items. Ambience was gloomy. My husband got the Scram bowl for breakfast, was good except they poured gravy all over the top of it! Kids pancakes w... read more
Good morning, we are a family of 6, was excited to have the kids try Black Bear Diner In Willows, CA. We walked in and the middle aged server yelled out to the chef, looks like we got 6 at the door before she even greeted us, seemed rude. She cleaned a table or two and then said follow me this way as she walked thru the wait station where they keep all the coffee cups and employee items. Ambience was gloomy. My husband got the Scram bowl for breakfast, was good except they poured gravy all over the top of it! Kids pancakes w... read more
I came into the Willows Black Bear Diner Friday night around 7 pm the food and everything was amazing, but the air conditioner was broken so it was really hot and I really don't think it is okay for the cook to be in the hot kitchen with no ac for hours.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
I came into the Willows Black Bear Diner Friday night around 7 pm the food and everything was amazing, but the air conditioner was broken so it was really hot and I really don't think it is okay for the cook to be in the hot kitchen with no ac for hours.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Frequently asked questions about Black Bear Diner Willows
How is Black Bear Diner Willows rated?
Black Bear Diner Willows has a 3.9 star rating with 2,494 reviews.
When is Black Bear Diner Willows open?
Black Bear Diner Willows is open now. It will close at 9:00 p.m.