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Black Bear Diner Willows
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Good morning, we are a family of 6, was excited to have the kids try Black Bear Diner In Willows, CA. We walked in and the middle aged server yelled out to the chef, looks like we got 6 at the door before she even greeted us, seemed rude. She cleaned a table or two and then said follow me this way as she walked thru the wait station where they keep all the coffee cups and employee items. Ambience was gloomy. My husband got the Scram bowl for breakfast, was good except they poured gravy all over the top of it! Kids pancakes w... read more
Good morning, we are a family of 6, was excited to have the kids try Black Bear Diner In Willows, CA. We walked in and the middle aged server yelled out to the chef, looks like we got 6 at the door before she even greeted us, seemed rude. She cleaned a table or two and then said follow me this way as she walked thru the wait station where they keep all the coffee cups and employee items. Ambience was gloomy. My husband got the Scram bowl for breakfast, was good except they poured gravy all over the top of it! Kids pancakes w... read more
I came into the Willows Black Bear Diner Friday night around 7 pm the food and everything was amazing, but the air conditioner was broken so it was really hot and I really don't think it is okay for the cook to be in the hot kitchen with no ac for hours.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
I came into the Willows Black Bear Diner Friday night around 7 pm the food and everything was amazing, but the air conditioner was broken so it was really hot and I really don't think it is okay for the cook to be in the hot kitchen with no ac for hours.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Very slow service. Waitress and cook talking to each other instead of doing their job.
Very slow service. Waitress and cook talking to each other instead of doing their job.
Ugh... This is the absolute worst Black Bear and the company should be embarrassed... On a Monday road trip stop at 9am it took over an hour for food for myself and two kids... There was one cook and one waitress... And there were only four tables being used... Avoid this stop at all costs. After 45 minutes our food arrived. The bacon was cold and fatty on everyone's plates and the over easy eggs were broken. I love Black Bear but this location is horrible.
Ugh... This is the absolute worst Black Bear and the company should be embarrassed... On a Monday road trip stop at 9am it took over an hour for food for myself and two kids... There was one cook and one waitress... And there were only four tables being used... Avoid this stop at all costs. After 45 minutes our food arrived. The bacon was cold and fatty on everyone's plates and the over easy eggs were broken. I love Black Bear but this location is horrible.
stephanie our server was forgetful about what we ordered and waited on drink refills for a long time while it wasn't busy, the food was great props to the chef the server needs better customer service
Frequently asked questions about Black Bear Diner Willows
How is Black Bear Diner Willows rated?
Black Bear Diner Willows has a 3.9 star rating with 2,520 reviews.
When is Black Bear Diner Willows open?
Black Bear Diner Willows is open now. It will close at 10:00 p.m.