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Black Bear Diner Willows
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Very slow service. Waitress and cook talking to each other instead of doing their job.
Very slow service. Waitress and cook talking to each other instead of doing their job.
Ugh... This is the absolute worst Black Bear and the company should be embarrassed... On a Monday road trip stop at 9am it took over an hour for food for myself and two kids... There was one cook and one waitress... And there were only four tables being used... Avoid this stop at all costs. After 45 minutes our food arrived. The bacon was cold and fatty on everyone's plates and the over easy eggs were broken. I love Black Bear but this location is horrible.
Ugh... This is the absolute worst Black Bear and the company should be embarrassed... On a Monday road trip stop at 9am it took over an hour for food for myself and two kids... There was one cook and one waitress... And there were only four tables being used... Avoid this stop at all costs. After 45 minutes our food arrived. The bacon was cold and fatty on everyone's plates and the over easy eggs were broken. I love Black Bear but this location is horrible.
stephanie our server was forgetful about what we ordered and waited on drink refills for a long time while it wasn't busy, the food was great props to the chef the server needs better customer service
stephanie our server was forgetful about what we ordered and waited on drink refills for a long time while it wasn't busy, the food was great props to the chef the server needs better customer service
Waited 15 minutes to get coffee after we were seated. Then another 45 minutes to get our food. Saw our food sitting at the counter for a bit then saw the waitress reheat our omelets and French toast. When we finally got our food it was not that great. The sourdough bread was not fresh. Will not be coming here again. The waitress was nice though. Ended up going to McDonald's drive thru because my son did not like the French toast...said it tasted funny.
Waited 15 minutes to get coffee after we were seated. Then another 45 minutes to get our food. Saw our food sitting at the counter for a bit then saw the waitress reheat our omelets and French toast. When we finally got our food it was not that great. The sourdough bread was not fresh. Will not be coming here again. The waitress was nice though. Ended up going to McDonald's drive thru because my son did not like the French toast...said it tasted funny.
You don't expect great food at a place like this, but you also don't expect to wait this long. It was pretty quiet and it took 20 minutes for the salad and another 30 minutes to get my sandwich. You'd be better off going to Subway across the street.
Business response:
We apologize for the long wait you experienced during your visit to Black Bear Diner. We strive to provide efficient service and will address this issue with our team. We appreciate your feedback and hope you will give us another chance to serve you in the future. Thank you.
Frequently asked questions about Black Bear Diner Willows
How is Black Bear Diner Willows rated?
Black Bear Diner Willows has a 3.9 star rating with 2,494 reviews.
When is Black Bear Diner Willows open?
Black Bear Diner Willows is open now. It will close at 9:00 p.m.