Blue Brick Financial LLC
About
We provide a professional environment for you to feel comfortable and welcome to discuss your needs. We are committed to evaluate every individual situation. With the experience and education of our mortgage consultants, we will help you make the best home financing decision possible. We will use the advanced technology available to us to close loans quickly and at low cost. Blue Brick’s computer network is connected in seconds to automated underwriting systems of Fannie Mae, Freddie Mac, and many others. Real approvals are available in seconds. We use the best appraisers and title companies ready to go to work and overcome any obstacles presented.
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Anonymous on BBB
10 years ago
03/15/2013, 12:50 PM
Complaint: Blue Brick Financial (BBF) advertised no cost finance services. We requested their service. BBS failed to provide the promised services. Due to extreme tardiness, it took more than four months for BBF to submit our loan application to the underwriter. Two weeks would have been an appropriate time. BBF did not lock in the interest rate, because they could not trust their own staff to complete the application on schedule. We offered information we knew would qualify us for the requested loan. BBF turned us down; they said they wanted a simple application. BBF was incompetent preparing the application, the information provided was insufficient. The loan was denied.Desired Settlement: BBF should either correct its mistakes, prepare a correct loan application for us, or admit its mistake, return all information we provided, reimburse us for the appraisal and withdraw from the case. In either case, BBF must reimburse us for losses due to BBF's incompetence and tardiness, for example increase, in loan payments due to higher loan interest rates.
Business
Response:
This borrower's loan was declined due to Debt to income ratios. He is unhappy with the results. I have tried several different lenders as i have the ability to broker the loan with 20+ different investors. They all calculate income a little different but NONE have varied enough to be enough to qualify for a mortgage loan to refinance his existing loan.
We have offered him his appraisal monies back for good graces and he refused and said that we needed to look at his assets instead of income and do the loan.
He addressed the rate and payment. Nothing is locked yet as we don't lock a rate until the loan is approved. This is an unhappy person due to the fact that his loan did not get approved. I have NO control of that. We don't make the rules in the mortgage industry, but we do follow them.
This is not a complaint that is worthy of your time at the BBB. There is no reflection on the service that we have given him other than the quality time we have spent by going to 3 different investors to see if they might look at his tax returns differently than we have.
Stuart M. on BBB
10 years ago
03/11/2013, 14:46 PM
I will never do business with this company again. Their process took over 2 months for a simple refi with low loan to value, perfect credit, and verified income. Absolutely zero communication from anyone at the company including the owner, vp, or office manager. Nobody calls you back!!!!!!!! If this review helps just one person from having to experience the level of frustration and aggrevation I went through them my mission is complete. Oh as an added bonus, not only did I get .75 higher of a rate than they originally quoted because of their slow response time, they also add an extra .24 to the rate. From previous reviews, this seems to be their usual. Please, p,ease please find another mortgage company to handle your loan. Learn from my mistake.
Anonymous on BBB
10 years ago
03/10/2013, 20:15 PM
Complaint: We chose Blue Brick Financial to take care of our Re-Finance needs. We are into the sixth month of the process with no finalization. Phone calls and email messages are not getting returned. All needed documents have been submitted in a timely manner, with some being submitted multiple times. Approvals took exeedingly long. When we were finally told a certain person would contact us that same day to schedule finalizations, we waited a week with nothing. Approvals are extremeley lengthy, communication is obviously lousey, making the needed effort to get things done are not there. We are very unsatisfied, and to this day, still waiting on a company we dont trust that has ALL our personal information.Desired Settlement: Finish the job with the interest rate we were quoted throughout the process
Business
Response:
We have been slower to complete loan transactions due to market and venders. This is industry wide for mortgage bankers and brokers, not solely for Blue Brick Financial LLC. We have talked to the borrower and are resolving loan closure within the next 7 days. Final loan documents are actually going out today for the borrowers signatures which triggers a 3 day rescission period before the loan is consumated and final. We have spoken to borrower and feel that this has been resolved. This is the first i've heard that the borrower was unsatisfied with our service. I recieved an email this morning asking for status from the borrower. I was actually already responding to the borrower and didn't know he had submitted a complaint before i had called him this morning.
Resolved
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******** ********
Anonymous on BBB
10 years ago
02/12/2013, 07:48 AM
Complaint: Blue Brick Financial unexpectedly increased my interest rate and monthly payment on my mortgage refinance without my knowledge when I went to sign the closing documents!
During the past few months I have been working with this company to refinance my existing home mortgage. Finally, on January 10th, 2013 at 11:55 am I received a call from Blue Brick Financial (**************) and the gentleman I spoke with told me that my loan had been approved by the bank and that my new interest rate would be 3.25% and my monthly payment would be $1,551. He said to expect a call to set up a time to have someone come to my home to sign the closing documents. I scheduled an appointment, and a few days later another gentleman came to my home for us to sign the documents. My wife and I were very surprised to see that the closing documents stated that the new interest rate would be 3.49% and the monthly payment would be $1,580. We did not sign the papers because these were not the terms that we had agreed upon, so I instead tried to contact the company to fix this mistake. Instead of resolving the situation and upholding their end of our agreement, Blue Brick Financial has instead decided to try to convince me to agree to their “new” terms. Despite my repeated requests for them to honor their word, they have chosen to ignore the problem and hope it goes away. Had I known that this was the way that they treat their customers, I never would have chosen to refinance through Blue Brick Financial. It isn’t worth the anger and frustration that I’ve been forced to endure.Desired Settlement: I want Blue Brick Financial to honor our agreement by providing me with an interest rate of 3.25% and a monthly mortgage payment of $1,551. That is what was quoted to me over the phone, and I expect nothing more and nothing less.
Business
Response:
3.25% was the rate at the time of application. It was not locked in at that point. The process of gathering documents, getting an appraisal and underwriting the file takes some time. When the loan had been approved the borrower was eligible to lock in the interest rate. The rates are subject to change. From the time the borrower applied and when he was able to lock in an interest rate the rates had increased. We confirmed that with the borrower and reviewed the new terms with him via phone. I do not claim to know where the miscommunication was with the borrower. We have a very distinct process to close a loan. Reviewing the terms before loan documents are sent to the borrower is one of them. Locking in the interest rate with the borrower is another.
There has been continual communication with the borrower. We are trying to accommodate the borrower’s desired rate even though it is no longer available. We are working with the lender to negotiate a better rate for him. We have addressed his concerns and are working with him even before this complaint was filed.
jamesp1257053377 on Citysearch
10 years ago
01/29/2013, 11:03 AM
Blue Brick Financial unexpectedly increased my interest rate and monthly payment on my mortgage refinance without my knowledge when I went to sign the closing documents!\r
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During the past few months I have been working with this company…
James P. on Citysearch
10 years ago
01/29/2013, 04:27 AM
Blue Brick Financial unexpectedly increased my interest rate and monthly payment on my mortgage refinance without my knowledge when I went to sign the closing documents!
During the past few months I have been working with this company to refinance my existing home mortgage. Finally, on January 10th, 2013 at 11:55 am I received a call from Blue Brick Financial (1-480-981-3330) and the gentleman I spoke with told me that my loan had been approved by the bank and that my new interest rate would be 3.25% and my monthly payment would be $1,551. He said to expect a call to set up a time to have someone come to my home to sign the closing documents. I scheduled an appointment, and a few days later another gentleman came to my home for us to sign the documents. My wife and I were very surprised to see that the closing documents stated that the new interest rate would be 3.49% and the monthly payment would be $1,580. We did not sign the papers because these were not the terms that we had agreed upon, so I instead tried to contact the company to fix this mistake. Instead of resolving the situation and upholding their end of our agreement, Blue Brick Financial has instead decided to try to convince me to agree to their “new” terms. Despite my repeated requests for them to honor their word, they have chosen to ignore the problem and hope it goes away. Had I known that this was the way that they treat their customers, I never would have chosen to refinance through Blue Brick Financial. It isn’t worth the anger and frustration that I’ve been forced to endure.
James P. on Citysearch
10 years ago
01/29/2013, 01:03 AM
Blue Brick Financial unexpectedly increased my interest rate and monthly payment on my mortgage refinance without my knowledge when I went to sign the closing documents!
During the past few months I have been working with this company to refinance my existing home mortgage. Finally, on January 10th, 2013 at 11:55 am I received a call from Blue Brick Financial (1-480-981-3330) and the gentleman I spoke with told me that my loan had been approved by the bank and that my new interest rate would be 3.25% and my monthly payment would be $1,551. He said to expect a call to set up a time to have someone come to my home to sign the closing documents. I scheduled an appointment, and a few days later another gentleman came to my home for us to sign the documents. My wife and I were very surprised to see that the closing documents stated that the new interest rate would be 3.49% and the monthly payment would be $1,580. We did not sign the papers because these were not the terms that we had agreed upon, so I instead tried to contact the company to fix this mistake. Instead of resolving the situation and upholding their end of our agreement, Blue Brick Financial has instead decided to try to convince me to agree to their “new” terms. Despite my repeated requests for them to honor their word, they have chosen to ignore the problem and hope it goes away. Had I known that this was the way that they treat their customers, I never would have chosen to refinance through Blue Brick Financial. It isn’t worth the anger and frustration that I’ve been forced to endure.
jamesp1257053377 on Citysearch
10 years ago
01/28/2013, 18:55 PM
Blue Brick Financial unexpectedly increased my interest rate and monthly payment on my mortgage refinance without my knowledge when I went to sign the closing documents!
During the past few months I have been working with this company…
James P. on Citysearch
10 years ago
01/28/2013, 17:00 PM
Blue Brick Financial unexpectedly increased my interest rate and monthly payment on my mortgage refinance without my knowledge when I went to sign the closing documents!
During the past few months I have been working with this company to refinance my existing home mortgage. Finally, on January 10th, 2013 at 11:55 am I received a call from Blue Brick Financial (1-480-981-3330) and the gentleman I spoke with told me that my loan had been approved by the bank and that my new interest rate would be 3.25% and my monthly payment would be $1,551. He said to expect a call to set up a time to have someone come to my home to sign the closing documents. I scheduled an appointment, and a few days later another gentleman came to my home for us to sign the documents. My wife and I were very surprised to see that the closing documents stated that the new interest rate would be 3.49% and the monthly payment would be $1,580. We did not sign the papers because these were not the terms that we had agreed upon, so I instead tried to contact the company to fix this mistake. Instead of resolving the situation and upholding their end of our agreement, Blue Brick Financial has instead decided to try to convince me to agree to their “new” terms. Despite my repeated requests for them to honor their word, they have chosen to ignore the problem and hope it goes away. Had I known that this was the way that they treat their customers, I never would have chosen to refinance through Blue Brick Financial. It isn’t worth the anger and frustration that I’ve been forced to endure.