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Bluebird Care Canterbury & Thanet
- Home Health Care
- Dover
About this business
Location details
The Archive Centre, Honeywood Rd, Whitfield, Dover, CT16 3EH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are very happy with the care. All the carers we have had are really kind and caring, helpful and don't mind what they do. Mostly as my husband is happy with them all. We are very happy to.
Business response:
Thank you for your wonderful feedback. We really appreciate your positive comments.
Would prefer staff to remain constant, with younger staff with more common sense, timing ok if kept.
Business response:
Thank you for taking the time to complete a review. We appreciate receiving feedback and use this to continuously improve our services.
An excellent service with above-average support. No task is too difficult and carried out with friendly, supportive and smiling staff who are a credit to your company.
Business response:
Thank you for your kind review. We enjoy receiving feedback and are proud to hear we deliver an excellent service.
I am pleased with the service now, and have nothing useful to say or add.
Business response:
Thank you for taking the time to write us a review, we are pleased you are happy with your service.
In general, I am looked after very well but there are occasional lapses.
Business response:
Thank you for your review. We are always pleased to receive feedback and are always looking for ways to improve our services. We are pleased to hear you are happy with your service overall and it is always a pleasure to support you.
My mother is a new client to Bluebird Care and was at first reluctant to accept help of any kind. However, her initial experience with Bluebird has been extremely positive and she now looks forward to their visits. As her daughter (and until recently her only carer) my life has been made a great deal easier knowing that there is in place a reliable service that my mother enjoys. Is worth every penny. Thank you Bluebird.
Business response:
Thank you for your lovely review. We are so pleased we are able to support both you and your mother, and provide that reassurance.
Since the first time I made contact with Bluebird Care, up until the last visit by the career of the recent short term care package the professional service and exceptional care has been exemplary. The pre-care assessment was thorough and continued correspondence regarding all visits and additional documentation requirements were clear and precise. I can’t thank you or highly recommend you enough. Well done Bluebird Care.
Business response:
Hi Russell, it is so great to receive such a high star rating! Thank you! I will pass your comments on to the team, it is always nice to hear such positive comments. It was a pleasure supporting your mum and we are glad we made it as smooth as possible for you both. Thank you.
As a new service user, Mum has enjoyed the wonderful service she has had from Bluebird. Initially, Mum was unsure about having care in the home as she wanted to be independent as long as possible, but the carers are always friendly, kind, understanding and come promptly at the planned time, so she’s delighted with having care at home now. It also means she can stay in her own home instead of going into a care home at the moment. The service has made a huge difference to Mum's week and she looks forward very much to her carer... read more
Business response:
Hello Sue, you really made our day! We always love to receive feedback of the care we provide and appreciate you taking the time to write this. It is always difficult taking that step into getting home help and we are very honoured to be able to do that for your mum. Thank you.
Excellent care, friendliness and professionalism from all the Carers with whom we had contact. The only criticism is that on one occasion the Carer arrived late and on another occasion, no one came at all. Suggest a stronger policy on reserve staff. The financial requirements are reasonable, except that I feel a month notice seems excessive. When my mother was ill and then now when we had short notice re a care home, we had to pay for a lot not used.
Frequently asked questions about Bluebird Care Canterbury & Thanet
How is Bluebird Care Canterbury & Thanet rated?
Bluebird Care Canterbury & Thanet has a 4.8 star rating with 28 reviews.
When is Bluebird Care Canterbury & Thanet open?
Bluebird Care Canterbury & Thanet is closed now. It will open on Monday at 8:30 a.m.