Melissa C on BBB
2 years ago
10/11/2018, 07:42 AM
My parents' home sustained water damage from a leaking fridge line. The floors in the kitchen as well as the dining room and hallway were damaged. The water leaked through the floors into the ceiling in the basement and also the basement floors. There was also asbestos that had to be removed. The first company that came out was Service Master. They did the initial clean up and water removal. I was not at all impressed with their service and could not get them to call back.
The asbestos team leader recommended I call ****** with United Services. To my surprise, he was able to come out that very day to get an idea of what all needed done. He had an estimate ready for me within the next couple days. He told me right off the bat that it would take a few weeks for him to have a crew available to start the project. We agreed to the timeline and estimate.
The first project superintendent had a crew there to take out the bottom cabinets in their kitchen so the asbestos crew could remove the flooring underneath that contained asbestos. When the asbestos crew was finished with their part, I contacted ****** so that his company could finish up with the rest of the repairs. He informed me that the superintendent in charge of our project was no longer with the company. They needed a little extra time to assign a new person to the project. They were apologetic and professional.
The superintendent that was assigned was Brennon Shoemaker. He contacted me shortly after and set up a time to come out and get a look at the project. Since he was taking it over he wanted to see it himself. He was very thorough and went over things with me. He gave me a time frame for his crew to get started. It ended up they were able to start sooner than he had originally thought, which was great news. Once he took over, the work went smoothly. The thing that took the most time was waiting for orders to come in, which had nothing to do with United Services.
His guys were punctual, professional, respectful and efficient. Brennon kept in contact with me, letting me know when certain tasks would be worked on and when materials would be delivered. After tasks were completed, he would contact me to make sure everything was completed to my satisfaction. There were only a few minor things that got overlooked but, when I let him know, he had them taken care of right away.
All in all, I am really pleased with United Services. The only issue was at the beginning having to change superintendents but they promptly took care of it. I would absolutely recommend United Services.