Yamada Family on DealerRater
11 years ago
04/22/2011, 13:14 PM
Buying a pre-owned BMW from Herb Chambers in Sudbury was nothing short of a pleasant experience. My parents, nearing retirement, felt it was necessary to bring me along so they don’t get “swindled”. They may be the typical customer when it comes to purchasing a car, but certainly advanced when it comes to the research. 3 years of preparation, saying "next year is the year", finally came to an end. We even scouted the several different lots and all the websites looking for the best deal. We had 2 criteria: 1. The car of my mother's dream 2. PRICE.
This task was nothing short of a difficult challenge, so I felt sorry for the sales rep that had the "pleasure" enlisting for this daunting task-- providing the best service. It was fairly obvious from the start how unnecessary my presence was because Jim Affannato was an honest, trustworthy sales rep with the obvious intension for helping my parents. To me, it was clear that he was looking out for their best interests.
A couple of weekends of talking, test drives, searching, and ultimately criticizing,and Jim stay diligent through the process. He was never pushy or demanding and was willing to take the time to find the car of my mother's dream. We saw cars that were compromises, the trim was a little off, the color wasnt right, the warranty was about to expire, the miles were too high. I felt like all hope was lost, but Jim stayed consistent-- asked questions about we were looking for, so he could provide us with the dream car.
The following Saturday, a black, low mileage, 4-years left on the warranty, excellent trim, cold weather packaged 3 series shows up on the lot. We get an email to see if this car was the car. Excited, we went and looked at the car and walked around and stared at it for a good thirty minutes. Patiently waiting was Jim with the keys. The minute we walk in he knew we wanted to drive it.
We all get in, for the test drive. Needless to say, this was the vehicle, but the hard part came next -- haggling...
The sticker price on the car was already marked down from the KBB estimated value (i tripled checked). Even more so, he still enetertained our requests for a better price. Although it was a tough bargain, he understood this was the car we wanted.
After a few minutes of negotiations, we got the car at the price we wanted-- no compromise on our end. And we still didnt compromise on the trim, color, etc on the vehicle. Everything was off the wishlist.
Jim had plenty of opportunities to put us in a car we almost-loved, but he patiently waited until the right one came. And when it did, the price was right, too.
We are loyal customers of BMW (Foreign Motors and then Herb Chambers), since 2000. We continue to support their dealership because of salesreps like Jim. We wouldnt keep going back if it was anything less than perfect.
; however, I was fairly unnecessary after we met Jim. Jim was honest and upfront during the whole process.
We had done our research and set a level of expectation, only to find out he was prepared also and was able to better our expectations. He looked out for our best interests from the beginning and knowingly received a fair deal during an easy process.
He was helpful and attentive, but was not pushy. He respected that the process would take us couple of days and didn’t try to pressure us into something we were not ready for. Patience was what we need and patience is what we got. Ultimately, we find the exact preowned vehicle that met every bullet point on our wishlist—we didn’t have to compromise on color, trim AND even the price!