achesnut on DealerRater
8 years ago
07/30/2013, 13:48 PM
When faced with a $3000 air conditioning repair on my 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful over the years, quickly made immediate arrangements for me to meet with Chris Lykins, Sales Agent.
I was introduced introduced to Chris, he set about determining my needs and narrowing down a selection of automobiles to consider for purchase. He had his work cut out for him as I wanted to complete the whole process in one day and be done with it. After discussing, colors, option packages, and preferences, Chris escorted me to the lot to see available units that might suit my purchase criteria.
At this point, I will mention that The BMW Store was co-incidentally hosting a corporate event in which several customers had enrolled and were present during my sales experience. Needless to say, it was a busy place, but Chris was able to balance working with me as well as seeing to his additional customers and commitments for those who had registered for the event.
I test drove a 528i and a 328i and settled on the 328i All Wheel Drive. Chris located a model that suited my requirements and preferences, sparing me the problem of having to wait for a suitable vehicle to be shipped from an alternate location, and we set about next steps - paperwork, financing, etc. and I returned home to retrieve my old title while Chris had the car cleaned and detailed for my acceptance.
Returning to THE BMW Store at the end of the day, I got together with Chris and we quickly wrapped up the papers, financing, plate and title transfers without incident. BMW was able to obtain a very reasonable finance rate from the financial institution I had designated as preferred.
After closing the sale, and after a very long day, Chris the joined me for an orientation session in my new car. He carefully went over the many options and features, demonstrating tips and techniques for security, navigation, electronic controls, audio, bluetooth and telephone functions. He was willing to sit with me patiently as long as was necessary. Chris was responsive in every way to my questions, concerns and needs.
As a demonstration of Chris's further commitment to the sales process and the customer, he arranged to visit my home a couple days later to assist me personally with setting up the garage door remote opening function contained in the vehicle.
To wrap up this rather lengthy review, I will close by saying I would recommend the BMW Store, Chris Lykins and Tim Gabbard for their unstinting efforts to assist me in all aspects of my problems and questions and to ensure my satisfaction before leaving the lot with my new vehicle.
- Alan Chesnut