adjohnson on DealerRater
11 years ago
03/11/2011, 00:37 AM
In Dec '10, I had the pleasure of working with "Woody" in purchasing an '08 328XI. I received what I felt was a very fair trade-in value for an '06 Jaguar XType and ended up purchasing the BMW without even a test-drive. I knew Woody from my previous purchases at another dealership and was very confident and comfortable in his approach to business and making the deal "right".
I had to leave for business right away and the road conditions were not suitable for taking the car off of the lot, but when I arrived back to my place of business, Woody was nice enough to receive in my newly acquired toy. That's service. I always enjoy seeing Woody when I stop by for a cup of coffee.
Given this great experience, I most recently purchased another BMW in Mar of '11 from Trenton who provided exceptional service as well. I originally asked for Woody but he was on vacation. Although I started to leave, I remembered on previous occasions seeing a young man who always seemed to be wearing suspenders, was dressed sharp, and had a spring in his step, so I asked to speak to the "man wearing suspenders". Trenton came up, introduced himself with a smile and the journey to an X5 diesel began.
I explained to him that Woody had been on the lookout for such an X5 and it just so happened that the perfect car had just come on the lot...9K miles, everything we could possibly want. After a lot of effort on Trenton and Steve's part over the course of two days to work a suitable trade-in value for our RR, and many phone calls to dealers and potential interested individuals, we came to a deal suitable for all of us.
Tading cars can be excruciating, but the two scenarios above were seamless and I left feeling like I was treated fairly and that the salesmen were true professionals. When I came through the door, I wasn't seen as a commission check. That means a lot. We now have what I believe can be a long-term business relationship built on trust.
Alan and Laura Johnson