AGritsyna on DealerRater
11 years ago
11/10/2010, 05:58 AM
A very good experience overall. The sales person I had, Bill Earnest, was excellent: he was patient, forthcoming, was really trying to be as accommodating as possible and even when he got swamped with other customers (while we went to take lunch a few new shoppers came in) he did his best to pay as much attention to us as possible.
I would have given a rating of 5, but there were some minor incidents that detracted from the experience. For one, after the deal was done we were not congratulated on our purchase, or had shaken hands or anything of the kind. Granted I visibly got the Finance Manager, who lead us out, frustrated during the closing (it wasn’t confrontational, just not cooperative I guess - he was trying to sell us some additional insurance on the car, and I didn’t want to buy it, at least not for the price he was offering). Also the gas tank was almost empty when we got the tank – I could be mistaken, but my understanding it is a common courtesy to fill up the tank of the vehicle. There were also only two bolts per license plate on the car and my wife asked if two more per plate could be added for esthetic purposes – our understanding was that they will add some, but in the end they were not added and no one said anything about that to us. Once again, not a big deal, but we felt like we were promised something and didn’t get it.
Another thing, that as a matter of principle almost broke the deal, was a missing accessory. During our initial shopping we pointed out that the Bluetooth dongle was missing and the way we understood it the dealership was going to provide it. When we came to pick up the car they said they didn’t have it (granted it was a MBenz at a BMW dealership). They were willing to lower the finance rate a little, so we worked it out in the end, but still a minor gripe.
All in all the experience was very positive and I highly recommend this dealership and sales person Bill Earnest in particular (although we had Matt Laxton cover for Bill on our final visit and he seemed just as pleasant to work with). There are so many horror stories (as one might expect when two parties with competing interests are pitted against each other) when it comes to car shopping and our experience was on the opposite side of the spectrum – all things considered, it is difficult to imagine a more positive experience.