nolife on DealerRater
11 years ago
09/14/2010, 09:43 AM
I have owned my 2011 X5 almost a month now. The experience of ownership and driving a BMW has only been enhanced through the efforts of Daniels BMW and my Client Advisor, Dick Hughes. When I first made contact with Daniels via the BMW USA website, Dick answered all my questions and even extended an invitation to the BMW Ultimate Driving Event on June 26. Unfortunately, I couldn't attend. If I had, I would have earned a $1000 Bonus Certificate good towards the purchase of my X5. My bad! When I did make it down in early July, my wife and I took a test drive with Dick, then we sat down and ordered an X5 xDrive35D with all the options we wanted. And even without the bonus, Daniels gave us a great price. The whole process went smoothly. Everything from financing to delivery in late August was handled promptly and professionally by Dick Hughes. When we took delivery, our X5 was waiting out in front of the BMW Center. After we did the necessary paperwork, Dick took us out to the car and did a thorough orientation on the features and operation of the X5. I was glad that he spent the extra amount of time he did, rather than leaving us to wade through the 300-page manual. A few days later, Dick followed up with a call to see how things were going. I told him the X5 was awesome and I was interested in ordering a couple accessories - a cargo mat and a sun visor. He took care of everything again. When I went down to Daniels to pick up the accessories, he had my X5 washed (it was dirty from it's first road trip to the Finger Lakes) and then brought me in to the Parts Department to pick up my order.
In closing, I can't say enough about Daniels BMW and Dick Hughes. They really go above and beyond the norm when it comes to customer satisfaction. They are professional, friendly and a pleasure to do business with. They make buying a BMW the ultimate experience.