ccraig13 on DealerRater
12 years ago
04/07/2010, 01:45 AM
My experience at Daniels was very good. I went to some other luxury dealers in the area ( Lexus and Infiniti. Going to other dealerships like Honda, Toyota, Nisssan is a joke. They're all high pressure, greasy salesmen. Luxury dealerships are so much more laid back ) but Daniels was the best, though the Lexus dealership was good experience as well. I came back and forth to the dealership several times and was never pressured into making a purchase. In fact, after I had signed the purchase agreement on a Friday for a Monday pickup, Brad told me if I changed my mind over night he wouldn't hold me to it! Even though I had no intention of changing my mind, it really put me at ease that I had the option of backing out.
Customer Service: Brad was great and made filling out the paper work a breeze. Also took care of my plates, which is nice since I live in NJ. Most PA dealers won't do that for you.
Quality of Work: I have to admit when I first saw the car ( '07 328xi 6MT just off a lease ) it looked a bit rough. All rims were scuffed and some of the interior was worn. However, when Monday rolled around the car looked brand new. The rims were beautiful again and the worn parts of the interior were like new again. I was very impressed.
Friendliness: The dealership was very welcoming. The women at the front desk were very nice to me ( on all 4 visits ) and Brad treated me like a friend not a wallet. The owner, Gary Daniels, even chatted with me for a bit and told me I could call him anytime if I had any issues.
Overall Experience: I have to say it was very good and I will definitely recommend Daniels to anyone in search of a BMW.
Price: I thought the price was great and got 0.9% financing for 24 months. I paid about $4,000 under what Edmunds.com's True Market Value was for the car! That doesn't even take in the fact that it has Red Coral interior with Silver trim, which is a rare combination to find.
About me: I'm not a rich guy. I'm 25 years old and I pulled up in a dirty toyota camry. However, I was treated like everyone else. This says a lot to me since I think most people ( including myself ) feel intimidated by luxury dealerships.