PittsburghBMWGuy on DealerRater
9 years ago
08/08/2011, 12:31 PM
The BEST in Pittsburgh, hands down - for sales and service. We just purchased our 3rd BMW from Scott Ryan at Sewickley. Purchasing a car through him is the epitome of what a sales experience should be. He is knowledgeable, friendly, honest, straightforward, and just makes the overall experience a true joy. Pricing is incredibly competitive and Scott's interest clearly lies in our full satisfaction. We have shopped and worked closely with all of the other BMW dealers in the city (S Hills, Oakland, Monroeville, etc.) and there is just no comparison to the experience at Sewickley. Where other stores uphold the "car salesman" reputation, Sewickley is the farthest departure from that. There is no pressure, pricing is right, all options are clearly presented, and the folks are all incredibly knowledgeable and passionate about the cars and the customers, NOT just in making the sale. Truly can't say enough good things - ask for Scott!
As for Sewickley's service department - we trust them exclusively as we had a Dinan horsepower upgrade performed on one of our cars and the other stores in the area don't even know what Dinan is. Heck, we won't even have tires put on anywhere else. The techs at Sewickley are superb - the service managers are happy to take the time to talk through questions or options and are honest and reliable. They will even pick your car up from the airport while you're away, service it, wash it, and return it. You just can't beat that. They just make me feel that my performance automobiles are in the best hands possible, as opposed to other places where we get the run around, inconsistent answers or even lies (Monroeville told us we needed to run better than 93 octane to get a check engine light to turn off... absurd... Sewickley diagnosed and replaced a failed part under warranty.) My only critique here would be that scheduling can be a bit tricky because they are obviously very busy - so you have to call a ways in advance, especially if you need a loaner. But for what it's worth, if you do need to wait to pick up the car same day, their lobby and waiting area are very nice, and, it's a very short walk (or they will drive you) up into the main street in Sewickley where you can eat and shop.
Incidentally all of the folks at Sewickley are passionate about cars, which is important to me. Several of their salesmen take personal cars to the track... some of the staff are enthusiasts with vintage cars. Heck where else in the city can you sit in a $300,000 Porsche or X5-M?
There's nowhere else in the city we'll go for anything BMW. I just wish they had a closer location out to the east.