bethdevoto on DealerRater
11 years ago
04/28/2010, 01:01 AM
Where to start? Autohaus was the best experience I ever had trying to buy a BMW and won't consider going anywhere else from now on.
I had previously been to Suntrup BMW and they are smarmy, scheming and unprofessional. They are the epitome of "used car salesman" and quite frankly I have no idea how they stay in business. Please look up "Orson Guyton" "Suntrup" on Youtube.com so you can see what I am talking about! Or paste this link into your browser: http://www.youtube.com/watch?v=_miSTiq1qFY
I was put off buying a new car after that horrific experience for quite awhile, however I needed to get a new vehicle and wanted a BMW (had to separate BAD DEALER from the BMW Brand in my mind) so I went to Plaza BMW since it was closer to my house than Autohaus. I spoke with a sales rep there who spent a lot of time one afternoon working with me to choose a 2010 BMW X6 that happened to be in Maryland instead of Missouri where I live. We could not come to an agreement on price on my trade in (2007 Escalade with low miles) and the salesman kept dragging his feet saying OK let me talk to the people here and see what I can do. The rep was not very attentive to the sale and wouldn't call me back for days at a time. Finally, I told him that I was going to talk to Autohaus since we couldn't come to an agreement on a price and it was taking so long to get things done. I didn't really want to switch to Autohaus since the Plaza rep had spent so much time helping me pick out a car. The Plaza sales rep said "Oh, well if Autohaus offers you with a lower price let me know." I told him if Autohaus met my price with out jacking me around for 3 weeks that I would only call him to let him know that Autohaus had my business. 2 weeks later I still hadn't talked to Autohaus and finally just agreed to a price higher than what I wanted to pay (Plaza wouldn't come down $183 after I came up $3,000) because I just wanted to be finished with it. Plaza wanted me to come in the next day and sign the papers (the end of the month!) but I had a flight out of town for the weekend and could come in to sign the papers. They never put a call in to put the car in Maryland on hold. After I finally called back a week later to find out what was going on with the paperwork, they said there may be a problem with the car in Maryland and tried to steer me to a diffent car. I'd had enough! I called Autohaus BMW and got Karen Walters. I went in and told her what I wanted, what I was looking to pay, what I was looking for for a trade and within 30 minutes we had a deal! WHY HAD I WAITED SO LONG for reasonable customer service!!! Karen was attentive to every detial during the sale trying to track down the car I wanted, but it had been sold. She spent time with me trying to find another similar car, but we couldn't. So I went online put together the X6 with the options I wanted and Karen worked with me in a very prompt, professional and respectable manner. We ordered the car. She called me regularly with updates about the progress. Finally, I had my car. She spent an entire morning walking me through the features of my new car. Joe the sales manager came over and said hello and made me feel welcomed and appreciated as a customer. After the sale I had a couple of issues with the nav system, but both Joe and Karen worked with me to get them resolved. They went above and beyond in service! All I can say is the Autohaus experience is the only experience that treats you like a valued customer. Don't even bother trying another BMW dealear, just go to Autohaus they will treat you right from the get-go!! Great job, guys!