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BMW Motorcycles of Richfield
- Motorcycle Dealers
- Richfield, MN
About this business
Location details
401 W 77th Street, Ste 1, Richfield, MN, 55423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Sellsman was helpful and knows BMW motorcycles.
Business response:
Chris, we appreciate you taking the time to leave a review. Feedback from our customers is so very important. Please let us know how we can be of service in the future. Thanks, BMW Motorcycles of Richfield
As always, exception service, incredible knowledge, and superb support. Thank you John!
Business response:
We are so happy to hear our team took great care of you, John! Thank you for taking the time to rate us! Thanks! BMW Motorcycles of Richfield
I bought a new BMW motorcycle on 6/1/21 after talking with Zach Welch at BMW MC of Richfield, by phone. My wife and I drove 1800 miles round trip from SE Ohio to pickup the bike. Zach went out of his way to ensure the bike was ready to go upon our arrival and was responsive to texts and emails on his days off and a holiday! The service department went above and beyond by having a minor recall campaign completed before we got there, on short notice. All in all — a very nice experience. We’d do it again.
Business response:
Howard, we appreciate you taking the time to leave a review. Feedback from our customers is so very important. Please let us know how we can be of service in the future. Thanks, BMW Motorcycles of Richfield
Friendly and knowledgeable staff. I get the answering machine a lot even though I call during business hours. I also made a reservation online and was then told you can’t do that after no one responded for a few days. That’s odd since the website clearly makes it look like you can request a service appointment and you even select the exact dealership to do the work. That was frustrating. Not sure who helped me at pick up but she was very nice and the only female in your list below.
Stored my motorcycle there and asked them to do oil change, new tires, and look at another possible issue in early spring. They called me at the beginning of March and told me they were going to start the maintenance. It's now the middle of MAY (yes, May, almost two and a half months later), and I had to call THEM (over 6 times) to get a status, since they were unwilling to give me a call with any kind of update. And now THEY DON'T KNOW WHERE MY MOTORCYCLE IS!!!! What a bunch of ass-clowns. Lawsuit coming. Regret this d... read more
The worst service experience ever.?6 weeks to replace a recalled rear wheel bearing. What a bunch of clowns.
Business response:
We appreciate your feedback, Pgrinolds@msn.com. We would love the chance to resolve this with you. Please give us a call at (612) 404-3939 or email sales@bmwmotorcyclesrichfield.com. Thanks, BMW Motorcycles of Richfield
Seems I get to write the first disappointed review. I own a Honda Valkyrie that needed fork seals. On June 17 2020 the repair was done by Richfield BMW. This spring I discovered the seal on the left fork was leaking... I inquired about their service policies over the phone. The gent I spoke with didn't know what their policy was, and said the service department would call me back. No call. Repeated the next day, speaking to someone new. Same story, same result. I visited the shop. The man I spoke with recognized me inst... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Colin. We set a high standard for ourselves and are sorry to hear that your experience did not meet those standards. We would love the opportunity to remedy the situation, please give us a call at (612) 404-3939, or send a quick email sales@bmwmotorcyclesrichfield.com. We look forward to hearing from you. Thank you, BMW Motorcycles of Richfield
If I could give this zero stars I would. John and Zak are nice people, but not very helpful. I have been waiting since the end of June 2020 to get the license plate tabs and title card for the motorcycle I purchased from them. The sales paperwork was filled out incorrectly two times (so far), and the DMV registration information was also not filled out correctly. They kept giving me bogus excuses such as "covid" etc. without actually doing anything about the errors and getting me the title and up to date tabs. They only... read more
Business response:
UPDATE: Hi Darryn. The title documents have been processed and emailed to you - the originals will be mailed to you, and the state will be sending you the title. I will be calling you to follow up as well. We are sorry for the experience you have had so far, but again, thank you for reaching out so we can work to correct this issue, and improve overall. ((Hi, Darryn. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch... read more
Frequently asked questions about BMW Motorcycles of Richfield
How is BMW Motorcycles of Richfield rated?
BMW Motorcycles of Richfield has a 4.6 star rating with 480 reviews.
When is BMW Motorcycles of Richfield open?
BMW Motorcycles of Richfield is closed now. It will open at 10:00 a.m.